Process Supporter — Lean Manufacturing Coach

Lotus Cars; Norwich; On-site; GBP 35,000 - 48,000; Full time

Benefits offered by this job

25 Vacation Days + Bank Holidays

Performance Bonus

Future-Proof Pension

Private Healthcare

Job summary

Lotus Cars Norwich seeks a Process Supporter to help maintain daily operational stability and performance within the Manufacturing Department. You will coach a team of operators to complete daily tasks safely, accurately, and on time across fabrication, machining, composites, welding, and assembly, focusing on coaching, training, and optimising daily execution.

You will lead on-the-job training, promote cross-training, and uphold 5S/SHE standards while engaging stakeholders to meet targets and

Qualifications

• National Diploma or equivalent in Industrial, Mechanical, Electrical, Logistics or Operations.
• Proven supervisory or team leadership experience in a manufacturing environment, preferably automotive or aerospace.
• Strong working knowledge of lean manufacturing and basic problem-solving tools (5S, Kaizen, A3).
• Effective communication and leadership presence.
• Proficiency in Microsoft Office tools.

Responsibilities

• Deliver effective communication within the production area on daily targets and performance.
• Guarantee production capability at the start of every shift by ensuring all parts, process, and tooling is checked and present.
• Monitor process adherence and drive improvements to reduce scrap and consumable waste.
• Facilitate on-the-job training and promote cross-training to improve team versatility.
• Encourage job rotation and knowledge sharing to build team flexibility and resilience
• Lead the team in the Lotus Way behaviors, continuous improvement, problem resolution and excellent working environments
• Initiate problem-solving, escalade as needed, and record non-conformances
• Maintain SHE and 5S standards, assist in safety audits, and lead investigations
• Evaluate team performance through regular reviews and appraisals
• Conduct return-to-work interviews and manage attendance, ensuring policies and procedures are upheld
• Contribute to continuous improvement initiatives
• Ensure complicity with SHE regulations
• Proactively contribute to creating a good team atmosphere
• Achieve volume targets through process and plan adherence
• Implement contingency plans during stoppages, lead SOS meetings, and oversee Shell 1 Problem Resolution
• Lead the team through daily planning of work allocation and daily shop floor leadership to maximise efficient productivity and machine utilisation
• Coach and support team members to meet the agreed objectives
• Communicate team objectives/KPIs and review through Cube reviews
• Motivate and coach the team to meet operational goals
• Set a high standard of behaviour and performance, promoting Lotus Way values

Skills

Supervisory experience

Lean manufacturing

5S

Kaizen

A3 problem solving

Effective communication

Leadership presence

Microsoft Office

Education

National Diploma or equivalent in Industrial/Mechanical/Electrical/Logistics or Operations

Job description

Lotus Cars Norwich seeks a Process Supporter to help maintain daily operational stability and performance within the Manufacturing Department. You will coach a team of operators to complete daily tasks safely, accurately, and on time across fabrication, machining, composites, welding, and assembly, focusing on coaching, training, and optimising daily execution.

You will lead on-the-job training, promote cross-training, and uphold 5S/SHE standards while engaging stakeholders to meet targets and