Front Desk & Admin Coordinator – Probation Service

Ministry of Justice; Manchester; On-site; GBP 19,000 - 23,000; Full time

Job summary

Ministry of Justice in Manchester seeks an administrative professional to act as the first point of contact for visitors, answer queries by phone and email, and provide office-based support for teams within the Probation Service Directorate.

You will coordinate mail, room bookings, equipment, and events, and assist with petty cash, travel warrants, health and safety checks, and confidential records. Hybrid working may apply; training will be provided.

Qualifications

• Must have proven proficiency in ICT across the full range of Microsoft Office applications.
• Excellent verbal and written communication skills.
• Experience in high pressure environments and in customer service is desirable.

Responsibilities

• First point of contact for Probation Service visitors, greet staff and log arrivals.
• Manage mail, PPE orders, stationery, meeting room bookings and event registration.
• Handle petty cash and travel warrants; support health and safety and security tasks.
• Log building faults, escalate issues and maintain confidential case administration files.

Skills

ICT skills - MS Office

Verbal and written communication

Education

GCSEs maths & English (A-C) or equivalent

IT qualification (ECDL/CLAIT) or equivalent

Job description

Ministry of Justice in Manchester seeks an administrative professional to act as the first point of contact for visitors, answer queries by phone and email, and provide office-based support for teams within the Probation Service Directorate.

You will coordinate mail, room bookings, equipment, and events, and assist with petty cash, travel warrants, health and safety checks, and confidential records. Hybrid working may apply; training will be provided.