Service Administrator - Milton Keynes

Midlands Truck & Van Ltd; Milton Keynes; On-site; GBP 21,000 - 26,000; Full time

Job summary

Midlands Truck & Van Ltd in Milton Keynes is seeking a Service Administrator to support the Service Department by coordinating vehicle maintenance schedules, bookings for services, MOTs and tachograph calibrations, and ensuring compliance with customer and contractual requirements.

The role requires excellent organisational skills, attention to detail, and the ability to manage multiple priorities while delivering outstanding customer service.

Responsibilities

• Manage and coordinate HGV service schedules to ensure vehicles are maintained in line with manufacturer recommendations, customer requirements, and contractual obligations.
• Arrange and book vehicle servicing, MOTs, and tachograph calibrations, ensuring all bookings are completed within required timescales.
• Liaise with local MOT ATF lanes to secure appointments and issue the relevant order numbers for bookings.
• Chase outstanding order number requests where required to maintain workshop efficiency and provide cover during periods of staff annual leave.
• Monitor customer satisfaction surveys, contacting customers to encourage survey completion and maximise response rates.
• Follow up on outstanding service booking leads, ensuring all enquiries are progressed and completed.
• Clear down and update service leads within internal systems, ensuring accurate and up-to-date information is maintained.
• Follow up on service rebook opportunities and support recall campaigns where required.
• Provide holiday cover for Service Advisors, including managing their customer portfolio, responding to customer enquiries, arranging bookings, and ensuring continuity of service.
• Use manufacturer and customer portals to manage bookings, compliance requirements, and administrative processes.
• Maintain accurate service records and ensure all documentation is completed correctly.
• Carry out general administrative duties to support the efficient operation of the Service Department.
• Work closely with the workshop, Service Advisors, customers, and external suppliers to ensure excellent communication and service delivery.

Job description

We are currently hiring for a Service Administrator for our Milton Keynes branch. For more information read the details below and apply today.

Job Purpose

The Service Administrator plays a key role in supporting the Service Department by coordinating vehicle maintenance schedules, ensuring customer and contractual compliance, and providing administrative support to the service team. The role requires excellent organisational skills, attention to detail, and the ability to manage multiple priorities while delivering outstanding customer service.

• Manage and coordinate HGV service schedules to ensure vehicles are maintained in line with manufacturer recommendations, customer requirements, and contractual obligations.
• Arrange and book vehicle servicing, MOTs, and tachograph calibrations, ensuring all bookings are completed within required timescales.
• Liaise with local MOT ATF lanes to secure appointments and issue the relevant order numbers for bookings.
• Chase outstanding order number requests where required to maintain workshop efficiency and provide cover during periods of staff annual leave.
• Monitor customer satisfaction surveys, contacting customers to encourage survey completion and maximise response rates.
• Follow up on outstanding service booking leads, ensuring all enquiries are progressed and completed.
• Clear down and update service leads within internal systems, ensuring accurate and up-to-date information is maintained.
• Follow up on service rebook opportunities and support recall campaigns where required.
• Provide holiday cover for Service Advisors, including managing their customer portfolio, responding to customer enquiries, arranging bookings, and ensuring continuity of service.
• Use manufacturer and customer portals to manage bookings, compliance requirements, and administrative processes.
• Maintain accurate service records and ensure all documentation is completed correctly.
• Carry out general administrative duties to support the efficient operation of the Service Department.
• Work closely with the workshop, Service Advisors, customers, and external suppliers to ensure excellent communication and service delivery.

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Head Office: Midlands Truck & Van, 2 Cornwall Road, Cornwall Industrial Estate, Smethwick, Birmingham, B66 2JT