Proactive Maintenance Scheduler & Client Liaison

Confidential; Uxbridge; On-site; GBP 26,000 - 36,000; Full time

Job summary

Confidential in the United Kingdom is seeking a proactive Coordinator to support property maintenance and facilities operations. You will schedule engineers for reactive maintenance, servicing and PPM, and act as the central point of contact for clients and internal teams.

You will monitor and manage open jobs, review engineer reports, arrange follow-up visits, raise quotations, order materials, and maintain accurate records while delivering clear progress updates in a fast-paced environment.

Qualifications

• Experience in a coordination, scheduling, or operations support role.
• Strong organisational and time management skills.
• Excellent communication with clients and engineers.
• Ability to manage multiple tasks and deadlines.
• Proactive, solutions-focused mindset.
• Good IT skills including Outlook and Excel.
• Experience with field service systems (e.g. BigChange) is advantageous.

Responsibilities

• Schedule and coordinate engineers for reactive maintenance, servicing, and planned preventative maintenance (PPM).
• Act as a central point of communication between engineers, clients, and internal teams.
• Monitor and manage open jobs to ensure timely completion.
• Review engineer reports and issue completion updates to clients.
• Arrange return visits where follow-up work is required.
• Raise and track quotations (based on supervisor specifications).
• Order materials and coordinate ongoing works.
• Maintain accurate job records and documentation.
• Support compliance, certification, and record-keeping processes.
• Handle client enquiries and provide clear progress updates.
• Assist with urgent and reactive operational demands.

Skills

Coordination

Scheduling

Client communication

Multi-tasking

Proactive mindset

IT skills

Tools

BigChange

Job description

Confidential in the United Kingdom is seeking a proactive Coordinator to support property maintenance and facilities operations. You will schedule engineers for reactive maintenance, servicing and PPM, and act as the central point of contact for clients and internal teams.

You will monitor and manage open jobs, review engineer reports, arrange follow-up visits, raise quotations, order materials, and maintain accurate records while delivering clear progress updates in a fast-paced environment.