Proactive IT Support Engineer – User & Training Focus

Murata; Fleet; On-site; GBP 26,000 - 38,000; Full time

Job summary

Murata invites applications for an IT Support Engineer based in Fleet, United Kingdom. You will serve as the first point of contact for hardware and software issues across our European branches, with a focus on Fleet.

You will diagnose root causes, escalate when needed, and implement solutions to maintain high user availability. You will train users, create and update training materials, and document IT processes.

Qualifications

• 2+ years in user support or helpdesk role
• Experience with Windows/Office environments and hardware peripherals
• Fluent English (spoken and written)
• Hands-on mindset and proactive attitude

Responsibilities

• First level support for hardware/software issues for European branches, especially Fleet office
• Identify root causes and escalate复杂 issues to other engineers or management
• Provide solutions to keep high user availability
• Document processes clearly and maintain training materials
• Train users and gather feedback to improve training methods
• Reduce infrastructure issues by analyzing common user complaints and proposing solutions

Skills

Problem solving

English fluency

Hands-on mentality

Solution oriented

Team contribution

Open to new ideas

Digital literacy

Education

GCSE/Bachelor IT or Computing

Tools

Windows/Office applications

Job description

Murata invites applications for an IT Support Engineer based in Fleet, United Kingdom. You will serve as the first point of contact for hardware and software issues across our European branches, with a focus on Fleet.

You will diagnose root causes, escalate when needed, and implement solutions to maintain high user availability. You will train users, create and update training materials, and document IT processes.