IT Support Engineer

Murata; Fleet; On-site; GBP 26,000 - 38,000; Full time

Job summary

Murata invites applications for an IT Support Engineer based in Fleet, United Kingdom. You will serve as the first point of contact for hardware and software issues across our European branches, with a focus on Fleet.

You will diagnose root causes, escalate when needed, and implement solutions to maintain high user availability. You will train users, create and update training materials, and document IT processes.

Qualifications

• 2+ years in user support or helpdesk role
• Experience with Windows/Office environments and hardware peripherals
• Fluent English (spoken and written)
• Hands-on mindset and proactive attitude

Responsibilities

• First level support for hardware/software issues for European branches, especially Fleet office
• Identify root causes and escalate复杂 issues to other engineers or management
• Provide solutions to keep high user availability
• Document processes clearly and maintain training materials
• Train users and gather feedback to improve training methods
• Reduce infrastructure issues by analyzing common user complaints and proposing solutions

Skills

Problem solving

English fluency

Hands-on mentality

Solution oriented

Team contribution

Open to new ideas

Digital literacy

Education

GCSE/Bachelor IT or Computing

Tools

Windows/Office applications

Job description

We are looking for an IT Support Engineer for our location in Fleet, United Kingdom.

• First level support contact person for any hardware/software related issues for our European branches, especially Fleet office
• Identify the root causes of errors, escalating serious concerns and/or unknown problems to other Support Engineers, related third parties or management
• Be able to provide solutions to keep a high level of availability for users
• Adopt processes to track and maintain high user satisfaction
• Create and maintain effective and high quality documentation of processes
• Support users in their work environment by conducting user trainings, writing and editing training manuals, and gaining feedback from users to improve training methods
• Proactively support reduction of infrastructure issues by analysing common complaints and problems reported by users and formulate solutions together with the management

Your experience and knowledge:

• GCSE and/or Bachelor in IT, Computing or Digital Technologies
• Min. 2 years experience in User Support role
• In-depth knowledge of standard hardware and software (Windows/Office applications)
• Effective at problem solving
• Fluent in English (speaking and writing)
• Hands-on mentality
• Solution-oriented approach
• Open to people and new ideas
• Ability to contribute to the IT team

What we offer:

• A challenging and varied role with a leading global manufacturer of electronic components, modules, and assemblies, characterized by steady growth and innovative products
• A future-proof employment relationship with interesting IT projects in an international environment
• A comprehensive onboarding program to ensure a successful start
• A wide range of opportunities for further development