Proactive IT Support & Infrastructure Engineer

Emplyfy; Waterford; Hybrid; GBP 30,000 - 40,000; Full time

Benefits offered by this job

£30,000 - £40,000 per annum (salary)

40 days holiday

Job summary

Emplyfy is seeking an experienced IT engineer for an international technology organisation. The role combines hands-on technical work with customer-facing duties, supporting IT environments both remotely and on customer premises.

You will install, configure and repair hardware and software, manage incidents via the Service Desk, and ensure tickets are progressed within SLAs while maintaining accurate documentation.

Qualifications

• Minimum of 5 years’ experience in a similar IT engineering role.
• Must have Cyber Essentials and GDPR security standards, including configuration and implementation.
• Proficient with Microsoft 365 services (Email, SharePoint, Teams, OneDrive).
• Experience with Azure administration and Intune management.
• Familiar with RMM tools and standard IT service practices.
• Strong network fundamentals and Windows Server administration.
• Excellent written and verbal communication; customer-facing.
• Collaborative and able to work independently in a team.

Responsibilities

• Provide technical assistance to customers and act as a trusted point of contact for support matters.
• Visit customer sites to investigate and resolve technical issues, perform installations and planned maintenance.
• Manage incidents, requests and ongoing technical tasks through the Service Desk system.
• Provide customers with regular updates and ensure tickets are progressed within SLAs.
• Escalate critical, complex or high-priority issues to Management when appropriate.
• Organise daily workloads and ensure urgent and important tasks are dealt with accordingly.
• Monitor customer environments and infrastructure to ensure systems remain reliable and meet business requirements.
• Install, configure, test, maintain and repair IT hardware, software and related systems.
• Maintain accurate ticket information and document technical work and outstanding actions.
• Respond to major incidents and priority issues both remotely and at customer locations.

Skills

Cyber Essentials

GDPR security

Microsoft 365

Azure

Intune

RMM

Networking

Windows Server

Windows 10/11

MacOS

Tools

Intune

RMM solutions

Telephony platforms

Server management tools

Job description

Emplyfy is seeking an experienced IT engineer for an international technology organisation. The role combines hands-on technical work with customer-facing duties, supporting IT environments both remotely and on customer premises.

You will install, configure and repair hardware and software, manage incidents via the Service Desk, and ensure tickets are progressed within SLAs while maintaining accurate documentation.