Proactive IT Support Engineer — Own & Scale TechOps

Palantir; Greater London; On-site; GBP 30,000 - 45,000; Full time

Job summary

Palantir is looking for an IT Support Engineer to take ownership of problem resolution in our internal ecosystem. This role requires a proactive individual who not only fixes issues but also seeks to prevent them in the future, ensuring a seamless experience for staff across various platforms.

Responsibilities include troubleshooting, providing support for workstations and conference rooms, and fostering a collaborative learning environment through shared knowledge and mentoring.

Qualifications

• Experience in IT support with a focus on troubleshooting.
• Strong interpersonal skills to engage with staff and executives.
• Proactive approach to identifying and solving problems.

Responsibilities

• Take ownership of IT issues and ensure they are resolved permanently.
• Provide support for various systems and workstations.
• Educate team members through documentation and teaching during troubleshooting.

Job description

Palantir is looking for an IT Support Engineer to take ownership of problem resolution in our internal ecosystem. This role requires a proactive individual who not only fixes issues but also seeks to prevent them in the future, ensuring a seamless experience for staff across various platforms.

Responsibilities include troubleshooting, providing support for workstations and conference rooms, and fostering a collaborative learning environment through shared knowledge and mentoring.