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Cynon Taf Community Housing Group; Abercynon; On-site; GBP 24,000 - 30,000; Full time

Job summary

Cynon Taf Community Housing Group is seeking a proactive Customer Services Adviser to provide a welcoming, knowledgeable first point of contact for tenants and customers.

The role focuses on delivering services efficiently, handling enquiries, supporting Housing Management and Asset Management, and using data and feedback to drive continuous improvements while upholding health and safety and equality standards.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to use data and feedback to drive improvements.
• Commitment to equality, diversity and inclusion.

Responsibilities

• Deliver services efficiently, focus on value for money.
• Provide excellent customer service and responsiveness to needs.
• Support Housing Management and Asset Management delivery and meet performance targets.
• Promote health and safety, safeguarding, and organisational policies.
• Represent the organisation positively and uphold its values.

Job description

We are looking for a proactive and adaptable Customer Services Adviser to provide a welcoming, knowledgeable and efficient first point of contact for our tenants and customers.

Key Responsibilities

• Deliver services efficiently, effectively, and with a focus on value for money.
• Provide excellent customer service, ensuring services are responsive to customer needs and feedback.
• Support day‑to‑day delivery of Housing Management and Asset Management, ensuring performance targets and standards are met.
• Support and contribute to team objectives, learning, and wellbeing as appropriate.
• Use data, insights, and feedback to identify and implement service improvements.
• Support and contribute to continuous improvement and service development, demonstrating adaptability and a proactive approach to improving services, processes, and outcomes in a dynamic working environment.
• Ensure accurate reporting to managers on performance, risks, and outcomes.
• Promote health and safety, safeguarding, and compliance with organisational policies.
• Uphold the Association’s values: Committed, Respectful, Integrity.
• Represent the organisation positively in interactions with external partners, customers, and the community, upholding its reputation and values.
• Promote and uphold equality, diversity, and inclusion in all work.
• Commit to continuous learning and development.
• Demonstrate adaptability, a continuous learning mindset, and a proactive approach to improving services and responding to changing organisational and customer needs.
• Contribute to a positive team environment and achievement of organisational goals.