Customer Service & Admin Specialist | Fast-Paced Role + Benefits

TeamJobs; Poole; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

25 days holiday plus bank holidays

Health & wellbeing allowance

Training and development

Pension scheme

Discounts and additional perks

Job summary

A reputable staffing agency in Poole seeks a Customer Service Administrator to support inbound enquiries and process orders. The ideal candidate will have strong administrative experience, excellent communication skills, and the ability to multitask effectively in a fast-paced environment. Key responsibilities include processing sales orders accurately, managing customer queries via phone and email, and maintaining professional communication. This position offers a supportive work environment with numerous benefits including generous holiday allowance and training opportunities.

Qualifications

• Previous experience in customer service, sales support, or a busy admin role.
• Confident, professional telephone manner.
• Able to remain calm under pressure in a fast-paced environment.

Responsibilities

• Accurately process sales orders and ensure deadlines are met.
• Manage inbound and outbound telephone calls, offering product guidance and resolving customer queries.
• Log customer feedback and issues.

Skills

Excellent communication skills

Strong ability to prioritise

Solid IT skills

Proactive and organised

Tools

Outlook

Excel

Microsoft Office

Job description

A reputable staffing agency in Poole seeks a Customer Service Administrator to support inbound enquiries and process orders. The ideal candidate will have strong administrative experience, excellent communication skills, and the ability to multitask effectively in a fast-paced environment. Key responsibilities include processing sales orders accurately, managing customer queries via phone and email, and maintaining professional communication. This position offers a supportive work environment with numerous benefits including generous holiday allowance and training opportunities.