Proactive Admin & Scheduling Coordinator

United Infrastructure Group; Kilmarnock; Hybrid; GBP 21,000 - 27,000; Full time

Job summary

United Infrastructure is seeking a proactive Admin Assistant in Kilmarnock to join our busy team. The role involves providing administrative support to the office, coordinating operational works, and serving as a key contact for customers and field operatives.

You will be highly organised with excellent communication skills, comfortable handling multiple tasks, maintaining records, and using Microsoft Office tools (Word, Excel, Outlook) to support daily operations.

Qualifications

• Previous experience in an administrative, customer service, or office support role.
• Excellent verbal and written communication skills.
• Strong organisational skills with the ability to manage multiple tasks simultaneously.
• Confident telephone manner and customer-focused approach.
• Good working knowledge of Microsoft Office, including Word, Excel, and Outlook.
• High level of accuracy and attention to detail.
• Ability to work independently as well as part of a team.
• Experience of planning, scheduling, or coordinating works would be advantageous but is not essential.

Responsibilities

• Answer incoming telephone calls and deal with customer enquiries professionally and efficiently.
• Assist with the planning and scheduling of works for field operatives.
• Create and compile work packs and job information for operational teams.
• Liaise with customers regarding appointments, work schedules, and general enquiries.
• Maintain accurate records and update internal systems.
• Carry out filing, document management, and general office administration duties.
• Support the wider team with ad hoc administrative tasks as required.
• Ensure customer information is handled confidentially and accurately.
• Assist with the preparation of reports and operational documentation.

Skills

Administrative experience

Customer service experience

Strong communication

Organisational skills

Attention to detail

Multitasking

Independent work

Teamwork

Telephone manner

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

United Infrastructure is seeking a proactive Admin Assistant in Kilmarnock to join our busy team. The role involves providing administrative support to the office, coordinating operational works, and serving as a key contact for customers and field operatives.

You will be highly organised with excellent communication skills, comfortable handling multiple tasks, maintaining records, and using Microsoft Office tools (Word, Excel, Outlook) to support daily operations.