Admin Assistant

United Infrastructure Ltd; Kilmarnock; On-site; GBP 21,000 - 27,000; Full time

Job summary

United Infrastructure Ltd is seeking a proactive Administrator to join our busy team. This varied role provides admin support to the office, assists with planning and coordination of operational works, and serves as a key point of contact for customers and field operatives.

The successful candidate will be highly organised, possess excellent communication skills, and comfortably handle multiple tasks in a fast-paced environment, with a focus on accuracy and confidentiality.

Qualifications

• Previous experience in an administrative, customer service, or office support role.
• Excellent verbal and written communication skills.
• Strong organisational skills with the ability to manage multiple tasks simultaneously.
• Confident telephone manner and customer-focused approach.
• Good working knowledge of Microsoft Office, including Word, Excel, and Outlook.
• High level of accuracy and attention to detail.
• Ability to work independently as well as part of a team.
• Experience of planning, scheduling, or coordinating works would be advantageous but is not essential.

Responsibilities

• Answer incoming telephone calls and deal with customer enquiries professionally and efficiently.
• Assist with the planning and scheduling of works for field operatives.
• Create and compile work packs and job information for operational teams.
• Liaise with customers regarding appointments, work schedules, and general enquiries.
• Maintain accurate records and update internal systems.
• Carry out filing, document management, and general office administration duties.
• Support the wider team with ad hoc administrative tasks as required.
• Ensure customer information is handled confidentially and accurately.
• Assist with the preparation of reports and operational documentation.

Skills

Administrative experience

Communication skills

Organisational skills

Telephone manner

MS Office

Attention to detail

Team player

Tools

MS Office

Job description

We are looking for a proactive and organised Administrator to join our busy team. This is a varied role that will involve providing administrative support to the office, assisting with the planning and coordination of operational works, and acting as a key point of contact for customers and field-based operatives. The successful candidate will be highly organised, have excellent communication skills, and be comfortable managing a range of administrative tasks within a fast-paced environment.

Key Responsibilities

• Answer incoming telephone calls and deal with customer enquiries professionally and efficiently.
• Assist with the planning and scheduling of works for field operatives.
• Create and compile work packs and job information for operational teams.
• Liaise with customers regarding appointments, work schedules, and general enquiries.
• Maintain accurate records and update internal systems.
• Carry out filing, document management, and general office administration duties.
• Support the wider team with ad hoc administrative tasks as required.
• Ensure customer information is handled confidentially and accurately.
• Assist with the preparation of reports and operational documentation.

Skills & Experience Required

• Previous experience in an administrative, customer service, or office support role.
• Excellent verbal and written communication skills.
• Strong organisational skills with the ability to manage multiple tasks simultaneously.
• Confident telephone manner and customer-focused approach.
• Good working knowledge of Microsoft Office, including Word, Excel, and Outlook.
• High level of accuracy and attention to detail.
• Ability to work independently as well as part of a team.
• Experience of planning, scheduling, or coordinating works would be advantageous but is not essential.

Join us at United Infrastructure and be part of our mission to deliver innovative and sustainable solutions to the complex infrastructure needs of the UK.