Admin Assistant

Glenelly Infrastructure Solutions Limited; Kilmarnock; On-site; GBP 20,000 - 26,000; Full time

Job summary

United Infrastructure is seeking a proactive Administrator to join a busy team in the UK. The role involves providing administrative support, helping plan and coordinate operational works, and acting as a key contact for customers and field operatives.

The ideal candidate is highly organised with excellent communication skills and the ability to manage multiple tasks in a fast-paced environment. Experience in administrative roles, strong attention to detail, and proficiency in Microsoft Office

Qualifications

• Proven ability to manage multiple administrative tasks in a fast-paced environment.
• Excellent verbal and written communication skills.
• Strong accuracy and attention to detail in record-keeping.

Responsibilities

• Answer incoming calls and handle customer enquiries professionally.
• Assist with planning and scheduling of works for field operatives.
• Create and compile work packs and job information for operational teams.
• Liaise with customers on appointments, schedules and enquiries.
• Maintain accurate records and update internal systems.
• Carry out filing, document management and general office admin duties.
• Support the team with ad hoc administrative tasks.

Skills

Organisational skills

Communication skills

Customer service

MS Office

Job description

We are looking for a proactive and organised Administrator to join our busy team. This is a varied role that will involve providing administrative support to the office, assisting with the planning and coordination of operational works, and acting as a key point of contact for customers and field-based operatives. The successful candidate will be highly organised, have excellent communication skills, and be comfortable managing a range of administrative tasks within a fast-paced environment.

Key Responsibilities

• Answer incoming telephone calls and deal with customer enquiries professionally and efficiently.
• Assist with the planning and scheduling of works for field operatives.
• Create and compile work packs and job information for operational teams.
• Liaise with customers regarding appointments, work schedules, and general enquiries.
• Maintain accurate records and update internal systems.
• Carry out filing, document management, and general office administration duties.
• Support the wider team with ad hoc administrative tasks as required.
• Ensure customer information is handled confidentially and accurately.
• Assist with the preparation of reports and operational documentation.

Skills & Experience Required

• Previous experience in an administrative, customer service, or office support role.
• Excellent verbal and written communication skills.
• Strong organisational skills with the ability to manage multiple tasks simultaneously.
• Confident telephone manner and customer-focused approach.
• Good working knowledge of Microsoft Office, including Word, Excel, and Outlook.
• High level of accuracy and attention to detail.
• Ability to work independently as well as part of a team.
• Experience of planning, scheduling, or coordinating works would be advantageous but is not essential.

Join us at United Infrastructure and be part of our mission to deliver innovative and sustainable solutions to the complex infrastructure needs of the UK. Here at United Infrastructure, we invest in our people and firmly believe that our workforce is our most valuable asset. A driving force for success and the core to achieving our vision of creating a connected and sustainable future, our team is the heart of our organisation. Are you looking to be part of an exciting journey within an evolving business? Want to learn something new, every single day? Then you’ve come to the right place. A fast-paced, diverse, and hugely ambitious business, we welcome challengers, innovators and people who embrace change. Establish yourself in a creative environment that champions freedom of expression, and supports you in your personal and professional development – because together, we achieve more.