PRN Patient Service Rep – Imaging Center (Flexible)

Envision Header; Wales; On-site; GBP 18,659 - 21,769; Part time

Benefits offered by this job

Company Matched 401k Plan

Employee Stock Ownership Plan

Paid Time Off + Paid Holidays

Employee Assistance Program

Job summary

Envision Imaging is seeking a PRN Patient Service Representative to join our team. This role focuses on patient care, front desk tasks, and scheduling, with pay range $17.70 – $21.30 per hour. The PSR handles check-ins, co-pays, and insurance verification while delivering excellent service in a fast-paced outpatient setting.

The position requires delivering a superb patient experience, answering inquiries, and supporting billing and administrative processes to ensure operational excellence.

Qualifications

• One plus year of experience providing exceptional customer service – healthcare environment preferred.
• Detail oriented, self-motivated, a problem solver and a team player.
• Ability to excel in a very fast-pace team environment.
• Ability to continuously “exceed” company and customer expectation.

Responsibilities

• Answers inbound calls to the Center.
• Provides a friendly and warm greeting to all patients and/or providers.
• Checks scheduled patients in/out and ensures proper documentation is received from patient.
• Collects co-pays, co-insurance, and deductible if necessary.
• Listens and resolves patient, provider, and any customer complaints.
• Ensures accurate data entry for patient registration.
• Assists with medical records as needed.
• Ensures all queues are processed in a timely and efficient manner while adhering to all process & compliance requirements.
• Manages eRIS Center workflow, including daily schedule, billing complete, priors grid, delinquent exams, waitlist, report delivery queues, and collection of TOS.
• Stays abreast of known carrier related issues and is able to identify carrier specific concerns.
• Monitors schedule and ensures all data, attachments, history, etc. have been done before exam is completed.
• Reschedules and cancels appointments as needed/directed
• Monitors waiting room to avoid extended wait time and to assists patients as needed.
• Requests orders and processes new/same-day requests.
• Requests all patients complete a satisfaction survey after their exam.

Skills

Organizational Skills

Time Management

Problem Solving

Customer Focus

Education

High School Diploma

Job description

Envision Imaging is seeking a PRN Patient Service Representative to join our team. This role focuses on patient care, front desk tasks, and scheduling, with pay range $17.70 – $21.30 per hour. The PSR handles check-ins, co-pays, and insurance verification while delivering excellent service in a fast-paced outpatient setting.

The position requires delivering a superb patient experience, answering inquiries, and supporting billing and administrative processes to ensure operational excellence.