Access Representative I

Rutland Regional Medical Center; Oakham; On-site; GBP 18,000 - 30,000; Full time

Benefits offered by this job

Evenings differential

Nights differential

Weekends differential

Job summary

Rutland Regional Medical Center is seeking an on-site Patient Access represented to accurately identify and register patients in the hospital information system with complete demographic, insurance, and clinical information. You will ensure timely billing by collecting accurate patient data and coordinating scheduling for same-day visits and tests.

The role requires a High School diploma and relevant customer service experience, with strong communication skills and the ability to handle

Qualifications

• Customer service skills and professionalism required.

Responsibilities

• Identify and register patients in hospital information system with complete demographic, insurance and clinical data.
• Schedule same-day visits, tests, and exams; manage patient flow and reception to support Lab and Imaging services or ED.

Skills

Customer Service

Professionalism

Flexible scheduling

Medical terminology

Attention to detail

Windows basics

Communication

Confidential information

General office skills

Education

High School diploma

Tools

None

Job description

Summary

Accurately identifies and registers patients in the hospital information system with complete demographic, insurance, and clinical information to assure accurate records and timely billing for patients receiving care in one of the following areas of service: Outpatient Services, Offsite Laboratories, Specimen Collection Center or Emergency Department. Handles all aspects of scheduling same-day visits, tests, ordering exams while providing reception and managing patient flow in support of Laboratory and Diagnostic Imaging testing services or Emergency Department Care.

Minimum Education

• High School diploma or equivalent.

Minimum Work Experience

• Relevant customer service experience.
• Experience using a computerized information system.
• Previous healthcare experience preferred.

Required Skills, Knowledge And Abilities

• Customer Service skills
• Professionalism
• Ability to comply with flexible scheduling needs regarding duties/shift/holidays/etc.
• Basic knowledge of Medical Terminology preferred.
• Attention to detail and ability to multi-task.
• Basic Microsoft Windows desktop application and navigation skills.
• Excellent written and verbal communication and interpersonal skills required to deal with patients from diverse socio-economic backgrounds.
• Ability to discretely handle confidential information.
• General office skills.

Pay Range

Pay Range: $19.97 - 29.09

Competitive Differentials Rates

• $4.25 - Evenings
• $8.00 - Nights
• $4.75 - Weekends