Patient Experience Coordinator - Medical Reception

Medical Imaging Partnership; Swansea; Remote; GBP 12,000 - 17,000; Part time

Job summary

Medical Imaging Partnership is looking for a Bank Receptionist to support Swansea University's Clinical Imaging Facility. You will greet patients, manage check-ins on the RIS, and guide visitors through arrival steps with a focus on a smooth patient journey.

The role requires strong communication, excellent customer service, and the ability to coordinate appointments while maintaining confidentiality and a welcoming reception area.

Responsibilities

• Welcome patients and visitors; complete check-in on the RIS.
• Answer phone calls promptly and professionally.
• Schedule and rebook appointments across diagnostic modalities.
• Coordinate daily arrivals and liaise with clinical teams on delays.
• Maintain a clean, welcoming reception area.

Skills

Customer service

Communication

Multitasking

Attention to detail

Tools

RIS

Job description

Medical Imaging Partnership is looking for a Bank Receptionist to support Swansea University's Clinical Imaging Facility. You will greet patients, manage check-ins on the RIS, and guide visitors through arrival steps with a focus on a smooth patient journey.

The role requires strong communication, excellent customer service, and the ability to coordinate appointments while maintaining confidentiality and a welcoming reception area.