Prize Fulfilment Manager (Fluent Spanish)

Strata; City Of London; On-site; GBP 30,000 - 40,000; Part time

Job summary

A leading travel fulfilment company based in London seeks a Prize Fulfilment Manager responsible for managing bespoke travel arrangements for competition winners and key clients. Candidates should be fluent in English and Spanish, possess strong customer service skills, and have excellent time management abilities. The role offers part-time opportunities for the right candidate.

Qualifications

• Fluent in English and Spanish, excellent verbal/written skills.
• Passionate about delivering first-class customer service.
• Ability to meet tight deadlines under pressure.

Responsibilities

• Handle bespoke travel arrangements for competition winners.
• Research and book complex travel itineraries.
• Maintain and update databases meticulously.

Skills

Fluent in English

Fluent in Spanish

Customer service

Time management

Numerical accuracy

Tools

Excel

Word

Job description

We have an exciting opening for a Spanish speaking, Prize Fulfilment Manager to handle bespoke travel arrangements and product fulfilment for lucky competition winners, VIP delegates and key clients from all over the world.

The Role:

• Dealing courteously and attentively with any queries, questions or winner concerns;
• Researching and booking complex travel itineraries around the world;
• Providing all relevant paperwork to accounts as soon as bookings are made;
• Establishing new supplier relationships within the travel and goods industries;
• Working with suppliers to secure the most competitive rates and quotes;
• Meticulously maintaining and updating databases;
• Complex diary management;

About You:

• Fluent in English and Spanish, with good verbal and written communication skills
• A passion for providing a first-class customer service and a desire to “go the extra mile”;
• Have the ability to work to tight deadlines and thrive under pressure;
• Consider yourself enthusiastic, committed and are willing to roll your sleeves up;
• Have exceptional organisation and problem-solving skills with attention to detail;
• Highly self-managed and able to work unsupervised, backed up with team support;
• Exceptional time management and ability to prioritise workload;
• Numerical accuracy and proficiency with Excel and Word;
• A positive outlook and can-do approach
• For the right candidate we can consider part time hours - minimum 4 days a week