Private Residences Concierge Elite Guest Services

Four Seasons Hotels Ltd; Greater London; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Highly competitive remuneration

Excellent Training and Career Dev

Complimentary accommodation at otherFS

Uniform laundry and meal allowance

Diverse and challenging work

Global career potential

Health Cash Plan

Life Insurance

Employee Recognition Programmes

Job summary

Four Seasons Private Residences at Twenty Grosvenor Square is seeking a Residence Concierge Assistant to deliver exceptional, intuitive service to our residents in central London. You will respond to resident requests with personalised touches and ensure a seamless experience within the Residential Lobby.

The role requires excellent communication, a strong work ethic and a solid knowledge of the local area. Fluency in English is essential; additional languages are an asset.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work with minimal supervision.
• Discretion with homeowner information is essential.
• Ability to remain calm in pressure situations.
• Fluent in English; other languages are an asset.

Responsibilities

• Respond to homeowner requests with personalized recommendations and touches to maximise satisfaction.
• Provide a friendly welcome and an 'always ready to assist' attitude.
• Make deliveries to residents and pick up items; transport parcels as needed.

Skills

Communication skills

Independent work

Confidentiality

Calm under pressure

Fluent English

Additional language

Software proficiency

Tools

Software knowledge

Job description

Four Seasons Private Residences at Twenty Grosvenor Square is seeking a Residence Concierge Assistant to deliver exceptional, intuitive service to our residents in central London. You will respond to resident requests with personalised touches and ensure a seamless experience within the Residential Lobby.

The role requires excellent communication, a strong work ethic and a solid knowledge of the local area. Fluency in English is essential; additional languages are an asset.