Luxury Residence Concierge & Guest Services Associate

Four Seasons Hotels Limited; City of Westminster; On-site; GBP 26,000 - 42,000; Full time

Benefits offered by this job

Highly competitive remuneration

Training and career development

Complimentary accommodation at otherFS

Uniform laundry and meal allowance

Health cash plan

Life Insurance

Employee recognition programmes

Job summary

Four Seasons Private Residences at Twenty Grosvenor Square in Mayfair, London, is seeking a Residence Concierge Assistant. You will assist residents with requests, coordinate deliveries and pickups, and help maintain an immaculate lobby while upholding Four Seasons policies.

Language skills and a proactive, client-focused attitude are essential. This role requires high attention to detail, excellent communication, and a flexible approach to service.

Qualifications

• Excellent communication skills and a professional demeanor.
• Fluent in English; additional language is an asset.
• Strong attention to detail and high work ethic.
• Ability to work with minimal supervision and maintain confidentiality.

Responsibilities

• Assist colleagues during busy periods or absences.
• Maintain cleanliness and tidiness of the Residential Lobby at all times.
• Perform tasks as assigned by the Director of Residences.
• Deliver personalised service and accurate information to residents; understand area knowledge.

Skills

Communication skills

Foreign languages

English fluency

Multitasking

Tools

Software proficiency

Job description

Four Seasons Private Residences at Twenty Grosvenor Square in Mayfair, London, is seeking a Residence Concierge Assistant. You will assist residents with requests, coordinate deliveries and pickups, and help maintain an immaculate lobby while upholding Four Seasons policies.

Language skills and a proactive, client-focused attitude are essential. This role requires high attention to detail, excellent communication, and a flexible approach to service.