Residence Concierge Assistant

Four Seasons Hotels Ltd; Greater London; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Highly competitive remuneration

Excellent Training and Career Dev

Complimentary accommodation at otherFS

Uniform laundry and meal allowance

Diverse and challenging work

Global career potential

Health Cash Plan

Life Insurance

Employee Recognition Programmes

Job summary

Four Seasons Private Residences at Twenty Grosvenor Square is seeking a Residence Concierge Assistant to deliver exceptional, intuitive service to our residents in central London. You will respond to resident requests with personalised touches and ensure a seamless experience within the Residential Lobby.

The role requires excellent communication, a strong work ethic and a solid knowledge of the local area. Fluency in English is essential; additional languages are an asset.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work with minimal supervision.
• Discretion with homeowner information is essential.
• Ability to remain calm in pressure situations.
• Fluent in English; other languages are an asset.

Responsibilities

• Respond to homeowner requests with personalized recommendations and touches to maximise satisfaction.
• Provide a friendly welcome and an 'always ready to assist' attitude.
• Make deliveries to residents and pick up items; transport parcels as needed.

Skills

Communication skills

Independent work

Confidentiality

Calm under pressure

Fluent English

Additional language

Software proficiency

Tools

Software knowledge

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Residence Concierge Assistant – Full Time

In the heart of Mayfair, Twenty Grosvenor Square is becoming the new reference point for residential living in London. Offering extraordinary amenities, meticulous detailing, Four Seasons and A La Carte services that create carefree homeownership experience.

Four Seasons Private Residences at Twenty Grosvenor Square is looking to recruit a Residence Concierge Assistant who is passionate about delivering exceptional and intuitive service to our residents with flexible approach and agility.It is an opportunity to deliver service excellence, and this will require agility and flexibility in our roles in the service of our residents.

Join Our Team

Founded by Isadore Sharp in1961, Four Seasons arerenowned for its single-minded dedication to the highest standards of service.The company has transformed the hospitality industry by combining friendliness and efficiency with the finest traditions of international hotel keeping and residential servicing. In the process, Four Seasons has redefined luxury for the modern traveller and homeowner.

Now in its sixth decade, Four Seasons continues to grow, in both size and recognition, around the world. The company now welcomes guests to over 100 properties, on every continent except Antarctica. More than ever, Four Seasons Private Residences deliver an unrivalled level of quality and service to its homeowners. The strength of the brand has become a promise of a remarkable quality of life.

In addition to internationally recognised hotelsand resorts,Four Seasons offersaresidencemanagementservicewith the same care and personalised service that experienced travellers have come to know andloveaboutthebrand.Twenty Grosvenor Square is the first Stand Alone Private Residences by Four Seasons.

Responsibilities

Operating from the Residential Lobby, the Residence Concierge Assistant responds to a wide variety of homeowner requests by accurately assessing the resident’s needs and inquiries; offering personal recommendations and personalised touches to achieve maximum resident satisfaction while complying with all Four Seasons’ policies. Provides a lasting impression of a friendly welcome and \"always ready to assist\" attitude. Makes necessary deliveries to residents and pick-ups from residences. Transports packages and parcels.

What we are looking for

We are looking for individuals who possess a high level of attention to detail and a strong work ethic. The ideal applicant will have solid knowledge of the immediate area andwill possess strong communication skills. Knowledge of foreign languages is advantageous.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

• Assists colleagues with responsibilities and duties in their absence or due to heavy volume periods.


• Ensures that the Residential Lobby is in optimal condition of cleanliness and tidiness at all times.


• Performs other tasks or projects as assigned by the Director of Residences.

SPECIFIC COMPETENCIES:

• Excellent communication skills.


• Ability to work with minimal supervision.


• Ability to maintain confidentiality of homeowner information and designated data.


• Ability to be a clear thinker who can remain calm in pressure situations.


• Fluent in English, written and verbal; an additional language an asset.


• Ability to use variety of software.

Just some of the benefits Four Seasons Private Residences at Twenty Grosvenor Square employees enjoy:

• Highly competitive remuneration package


• Excellent Training and Career Development opportunities


• Complimentary accommodation at other Four Seasons Hotels and Resorts


• Uniform laundry and meal allowance while on duty


• The opportunity to engage in diverse and challenging work


• Opportunities to build a successful career with global potential


• Health Cash Plan and Life Insurance


• Employee Recognition Programmes and more!!