Residence Concierge Assistant

Four Seasons Hotels Limited; City of Westminster; On-site; GBP 26,000 - 42,000; Full time

Benefits offered by this job

Highly competitive remuneration

Training and career development

Complimentary accommodation at otherFS

Uniform laundry and meal allowance

Health cash plan

Life Insurance

Employee recognition programmes

Job summary

Four Seasons Private Residences at Twenty Grosvenor Square in Mayfair, London, is seeking a Residence Concierge Assistant. You will assist residents with requests, coordinate deliveries and pickups, and help maintain an immaculate lobby while upholding Four Seasons policies.

Language skills and a proactive, client-focused attitude are essential. This role requires high attention to detail, excellent communication, and a flexible approach to service.

Qualifications

• Excellent communication skills and a professional demeanor.
• Fluent in English; additional language is an asset.
• Strong attention to detail and high work ethic.
• Ability to work with minimal supervision and maintain confidentiality.

Responsibilities

• Assist colleagues during busy periods or absences.
• Maintain cleanliness and tidiness of the Residential Lobby at all times.
• Perform tasks as assigned by the Director of Residences.
• Deliver personalised service and accurate information to residents; understand area knowledge.

Skills

Communication skills

Foreign languages

English fluency

Multitasking

Tools

Software proficiency

Job description

Operating from the Residential Lobby, the Residence Concierge Assistant responds to a wide variety of homeowner requests by accurately assessing the resident's needs and inquiries; offering personal recommendations and personalised touches to achieve maximum resident satisfaction while complying with all Four Seasons' policies. Provides a lasting impression of a friendly welcome and "always ready to assist" attitude. Makes necessary deliveries to residents and pick-ups from residences. Transports packages and parcels.,

• Assists colleagues with responsibilities and duties in their absence or due to heavy volume periods.
• Ensures that the Residential Lobby is in optimal condition of cleanliness and tidiness at all times.
• Performs other tasks or projects as assigned by the Director of Residences. We are looking for individuals who possess a high level of attention to detail and a strong work ethic. The ideal applicant will have solid knowledge of the immediate area and will possess strong communication skills. Knowledge of foreign languages is advantageous. Excellent communication skills.
• Ability to work with minimal supervision.
• Ability to maintain confidentiality of homeowner information and designated data.
• Ability to be a clear thinker who can remain calm in pressure situations.
• Fluent in English, written and verbal; an additional language an asset.
• Ability to use variety of software. Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

In the heart of Mayfair, Twenty Grosvenor Square is becoming the new reference point for residential living in London. Offering extraordinary amenities, meticulous detailing, Four Seasons and A La Carte services that create carefree homeownership experience. Four Seasons Private Residences at Twenty Grosvenor Square is looking to recruit a Residence Concierge Assistant who is passionate about delivering exceptional and intuitive service to our residents with flexible approach and agility. It is an opportunity to deliver service excellence, and this will require agility and flexibility in our roles in the service of our residents. Join Our Team Founded by Isadore Sharp in 1961, Four Seasons are renowned for its single-minded dedication to the highest standards of service. The company has transformed the hospitality industry by combining friendliness and efficiency with the finest traditions of international hotel keeping and residential servicing. In the process, Four Seasons has redefined luxury for the modern traveller and homeowner. Now in its sixth decade, Four Seasons continues to grow, in both size and recognition, around the world. The company now welcomes guests to over 100 properties, on every continent except Antarctica. More than ever, Four Seasons Private Residences deliver an unrivalled level of quality and service to its homeowners. The strength of the brand has become a promise of a remarkable quality of life. In addition to internationally recognised hotels and resorts, Four Seasons offers a residence management service with the same care and personalised service that experienced travellers have come to know and love about the brand. Twenty Grosvenor Square is the first Stand Alone Private Residences by Four Seasons.

Just some of the benefits Four Seasons Private Residences at Twenty Grosvenor Square employees enjoy:

• Highly competitive remuneration package
• Excellent Training and Career Development opportunities
• Complimentary accommodation at other Four Seasons Hotels and Resorts
• Uniform laundry and meal allowance while on duty
• The opportunity to engage in diverse and challenging work
• Opportunities to build a successful career with global potential
• Health Cash Plan and Life Insurance
• Employee Recognition Programmes and more!!