Private Patient Experience Manager

ramsayhealthcare; Birmingham; On-site; GBP 35,000 - 52,000; Full time

Benefits offered by this job

Private Medical Cover

25 days annual leave + bank holidays

Pension with Ramsay matching

Cycle2Work

Job summary

Ramsay Health Care UK is recruiting a Private Patient Account Manager for the Westbourne Centre in Birmingham. You will coordinate the private patient journey from enquiry through admission, acting as the main touchpoint for self-pay and insured patients, and working with consultants and hospital teams to deliver excellent service.

The role focuses on enquiry management, pathway coordination and conversion, with responsibilities across KPI-driven targets and stakeholder engagement to maximise

Qualifications

• Strong organisational and coordination skills.
• Experience coordinating patient journeys or service pathways.
• Ability to liaise with clinicians, secretaries and hospital teams.

Responsibilities

• Act as the primary contact for private patients and stakeholders.
• Coordinate the private patient pathway from enquiry to admission.
• Respond to enquiries accurately and in a timely manner.
• Manage consultant relationships to ensure a high-quality private patient experience.
• Monitor KPIs on self-pay conversion and patient satisfaction.
• Support events and activities to promote private patient services.

Job description

Ramsay Health Care UK is recruiting a Private Patient Account Manager for the Westbourne Centre in Birmingham. You will coordinate the private patient journey from enquiry through admission, acting as the main touchpoint for self-pay and insured patients, and working with consultants and hospital teams to deliver excellent service.

The role focuses on enquiry management, pathway coordination and conversion, with responsibilities across KPI-driven targets and stakeholder engagement to maximise