Patient Experience Lead

Metabolic.Health; Knightsbridge; On-site; GBP 26,000 - 38,000; Full time

Job summary

Metabolic.Health in Knightsbridge seeks a Patient Relations Executive to welcome patients, manage intake and registrations, and coordinate GP referrals. You will support scheduling, insurance queries, and billing while working with clinical and operations teams to ensure a seamless patient journey.

The role emphasizes exceptional service, safeguarding, and accurate records management within a private healthcare setting, with a focus on patient safety and high-quality experiences.

Qualifications

• Experience in private healthcare, healthcare administration, hospitality, or premium customer service.
• Minimum two years of front desk, patient affairs, or customer service experience in a healthcare setting.
• Familiarity with private medical insurance processes and UK healthcare administration standards.

Responsibilities

• Welcome and greet patients, manage intake and registration, and coordinate referrals.
• Schedule appointments, confirmations, follow-ups, and patient reminders to ensure smooth flow.
• Support billing inquiries and liaise with the finance team; handle payments and records.
• Maintain EMR/CRM data accuracy and uphold UK GDPR and Data Protection Act compliance.

Skills

Customer service

Healthcare administration

Hospitality

Education

A-Level or equivalent

Tools

EMR systems

CRM tools

MS Office

Job description

Metabolic.Health in Knightsbridge seeks a Patient Relations Executive to welcome patients, manage intake and registrations, and coordinate GP referrals. You will support scheduling, insurance queries, and billing while working with clinical and operations teams to ensure a seamless patient journey.

The role emphasizes exceptional service, safeguarding, and accurate records management within a private healthcare setting, with a focus on patient safety and high-quality experiences.