Private Patient Administrator

ramsayhealthcare; Preston; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Private medical cover

Life assurance (Death in Service)

Private pension (Ramsay matching)

Employee assistance programme

25 days annual leave

Flexible shift patterns

Cycle2Work

Job summary

Fulwood Hall Hospital in Preston is seeking a Private Patient Administrator to support the Private Patient Manager. The role involves direct customer contact to facilitate the private patient journey, liaising with patients, consultants and hospital departments, and a busy schedule of appointments.

Ideal candidates will be professional, have excellent verbal communication, be computer literate (Word/Outlook essential) and able to work within a team. PAS experience is advantageous.

Qualifications

• Excellent organisational skills
• Proficient in Word and Excel
• Accurate attention to detail
• Excellent written and verbal communication
• Able to work within a team
• Good time-management
• Experience using a Patient Administration System (PAS) is an advantage

Responsibilities

• Liaising with patients by phone, email & letter
• Booking appointments
• Liaising with consultants and their secretaries
• Ensuring timely completion of appointments onto EPR system
• Scanning & auditing of patient information
• Preparation of clinics and theatre lists
• Maintaining clinics and theatre lists on the EPR system

Job description

Job Advert

Private Patient Administrator

Fulwood Hall Hospital - Preston (role expectation to cover Fulwood Hall, Euxton Hall and Buckshaw Hospital as and when business need arises)

37.5 hours per week

Salary - Depending on experience + Benefits

Summary

Fulwood Hall Hospital was opened as a purpose built facility in 1986. In 2009 the hospital completed a £9m pound investment to refurbish and expand the site, making it the largest independent hospital in Lancashire and one of the largest in the north of England.

The hospital has six consulting rooms supported by a fully equipped outpatient treatment room, a pre-assessment unit for screening and assessing patients prior to surgery as well as modern imaging facilities and a brand new physio and sports therapy department including gymnasium.

Patient accommodation has been improved with the introduction of a day care facility providing individual, spacious accommodation for up to twelve patients in a clean, modern and comfortable environment, designed specifically for day care surgery.

The role

As the Private Patient Administrator you will provide administrative support to the Private Patient Manager and include direct customer contact to facilitate the private patient journey ensuring delivery of excellent customer service and growth in private patient volumes. This is an extremely busy role liaising with patients, Consultants and all hospital departments.

We need an individual with a professional approach, excellent verbal communication skills, initiative and the ability to work within a team. You must be computer literate - experience with Word and Outlook being essential. Previous use of an Electronic Patient Record system would be an advantage.

Responsibilities

• Liaising with patients by phone, email & letter
• Booking appointments
• Liaising with consultants and their secretaries
• Ensuring timely completion of appointments onto EPR system
• Scanning & auditing of patient information
• Preparation of clinics and theatre lists
• Maintaining clinics and theatre lists on the EPR system

What you will bring with you

• Excellent organisational skills
• An excellent standard of computer literacy to include experience in Word & Excel
• High degree of accuracy and attention to detail
• Excellent communication skills - written and oral
• ability to work within a team
• ability to time-manage
• Experience using a Patient Administration System (PAS) an advantage

Why Join Us?

This is an excellent opportunity to join a supportive clinical coding function where quality, accuracy and professional development are valued. You'll benefit from flexible working, exposure to multiple hospital sites, and the opportunity to contribute directly to patient record integrity and revenue optimisation.

At Ramsay Health Care UK, our people are at the heart of our success. Our benefits are designed to support your wellbeing, work-life balance and career development, because we're people caring for people:

Health, Wellbeing & Financial Security

• Private Medical Cover, with the option to add your partner and dependants
• Discounted Bupa Dental Insurance
• Life Assurance (Death in Service) x3 your base salary
• Private Pension, with Ramsay matching up to 5% after a qualifying period
• Employee Assistance Programme

Work-Life Balance

• 25 days annual leave (pro rata'd) + bank holidays, with the option to buy or sell additional days
• Flexible shift patterns, where possible
• Family friendly policies including enhanced parental leave
• Volunteer leave to support causes that matter to you

Career Development & Recognition

• Training and Development via the Ramsay Academy to support your career development
• Colleague recognition programme to celebrate our people

Lifestyle & Everyday Perks

• Access to our benefits platform, offering a wide range of discounts
• Cycle2Work scheme
• Subsidised staff restaurant, where possible
• Free parking on site, where possible

About Us:

Ramsay Health Care UK is a well-established global hospital group with over 60 years' experience. We are a global provider operating in 8 countries with 88,000 staff who treat 8 million patients each year. It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England. We are well known for our strong, long-standing relationship with the NHS.

We love people with a positive, "can do" attitude who want to make a difference in their work. "Our employees are Ramsay." The skills and commitment of our employees forms the basis for our success.

We know our people are our greatest asset, our business is growing and we would like you to join us. "The Ramsay Way" culture recognises that people - staff and doctors - are Ramsay Health Care's most important asset and this has been key to our ongoing success.

We are proud of our 'Speak Up for Safety' programme and ensure that the patient is at the heart of everything we do. Join us and have more 'Time to Care'.

We are committed to equality of opp