Private Patient Manager

ramsayhealthcare; Birmingham; On-site; GBP 35,000 - 52,000; Full time

Benefits offered by this job

Private Medical Cover

25 days annual leave + bank holidays

Pension with Ramsay matching

Cycle2Work

Job summary

Ramsay Health Care UK is recruiting a Private Patient Account Manager for the Westbourne Centre in Birmingham. You will coordinate the private patient journey from enquiry through admission, acting as the main touchpoint for self-pay and insured patients, and working with consultants and hospital teams to deliver excellent service.

The role focuses on enquiry management, pathway coordination and conversion, with responsibilities across KPI-driven targets and stakeholder engagement to maximise

Qualifications

• Strong organisational and coordination skills.
• Experience coordinating patient journeys or service pathways.
• Ability to liaise with clinicians, secretaries and hospital teams.

Responsibilities

• Act as the primary contact for private patients and stakeholders.
• Coordinate the private patient pathway from enquiry to admission.
• Respond to enquiries accurately and in a timely manner.
• Manage consultant relationships to ensure a high-quality private patient experience.
• Monitor KPIs on self-pay conversion and patient satisfaction.
• Support events and activities to promote private patient services.

Job description

Job Advert

Private Patient Account Manager

Westbourne Centre - Birmingham

Full Time - 37.5 hours per week

Join our dynamic team at the Westbourne Centre, Birmingham. Part of Ramsay Health Care, the Westbourne Centre brings together a diverse group of clinical specialists that provide the highest quality procedures, treatments and patient experience for private, insured and NHS patients.

We are seeking a highly organised and motivated Private Patient Manager to support and coordinate the private patient journey from initial enquiry through to admission and discharge. The successful candidate will act as a key point of contact for self-pay and insured patients, working closely with consultants, medical secretaries and hospital teams to ensure an outstanding patient experience. With a strong focus on enquiry management, pathway coordination and conversion, the role is responsible for maximising private patient admissions while maintaining excellent levels of patient satisfaction and stakeholder engagement.

What you'll do:

• Act as the primary point of contact for private patients and key stakeholders.
• Understand, monitor and optimise the private patient pathway from enquiry to surgery, supporting conversion through consultant, hospital and National Enquiry Centre referrals.
• To ensure a quality service for potential private patients including accurate and timely responses to enquiries
• To provide guidance to the local hospital teams and effectively manage consultant relationships to ensure the private patient experience is consistently and exceptionally delivered.
• Manage activity in line with set KPIs on self-pay conversion and patient satisfaction.
• Maximise conversion from outpatient appointment to procedure / admit through a variety of methods
• Build and maintain excellent relationships with consultants and all internal and external stakeholders to maximise opportunities and encourage loyalty
• Understand PMI networks and consultant inclusion
• Utilise the Brand hub platform to update and maintain all templated toolkits
• Develop social media content and keep platforms updated
• Support with events internally and externally (which may occasionally include a weekend)
• Carry out any other duties required to support the effective operation and development of the business.

Why join us?

• Health, Wellbeing & Financial Security
• Private Medical Cover, with the option to add your partner and dependants
• Discounted Bupa Dental Insurance
• Life Assurance (Death in Service) x3 your base salary
• Private Pension, with Ramsay matching up to 5% after a qualifying period
• Employee Assistance Programme

• Work-Life Balance
• 25 days annual leave + bank holidays, with the option to buy or sell additional days
• Flexible shift patterns, where possible
• Family friendly policies including enhanced parental leave
• Volunteer leave to support causes that matter to you

• Career Development & Recognition
• Training and Development via the Ramsay Academy to support your career development
• Colleague recognition programme to celebrate our people

• Lifestyle & Everyday Perks
• Access to our benefits platform, offering a wide range of discounts
• Cycle2Work scheme
• Subsidised staff restaurant, where possible
• Free parking on site, where possible

About Us:

Ramsay Health Care UK is a well-established global hospital group with over 60 years' experience. We are a global provider operating in 11 countries with 77,000 staff who treat 8 million patients each year. It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England. We are well known for our strong, long-standing relationship with the NHS.

We love people with a positive, "can do" attitude who want to make a difference in their work. "Our employees are Ramsay." The skills and commitment of our employees forms the basis for our success.

We know our people are our greatest asset, our business is growing and we would like you to join us. "The Ramsay Way" culture recognises that people - staff and doctors - are Ramsay Health Care's most important asset and this has been key to our ongoing success.

We are proud of our 'Speak Up for Safety' programme and ensure that the patient is at the heart of everything we do. Join us and have more 'Time to Care'.

We are committed to equality of opportunity for all, this role is subject to an Enhanced DBS check.

We value your application and welcome any questions you may have prior to applying.

Please be advised that we reserve the right to close our advertisements prior to the announced closing date to ensure a quality recruitment process.

We care. It's more than what we do, it's who we are. Everything we do is about striving to deliver the best care. And it's a belief that's as true today as it was when we