Patient Care Concierge & GP Receptionist

TipTopJob; West Yorkshire; On-site; GBP 19,000 - 22,000; Full time

Job summary

TipTopJob in North Leeds seeks an experienced GP Receptionist / Office Administrator to provide a warm, professional reception and efficient administration for a private healthcare provider.

You will handle patient enquiries, book appointments, manage diaries and ensure a smooth patient journey from enquiry to appointment and follow-up. NHS reception experience is essential, with strong organisational skills and discretion.

Qualifications

• Previous NHS GP reception experience.
• A proactive problem-solving approach with initiative.
• A positive, solutions-focused attitude and patient-centric mindset.
• Excellent customer service and interpersonal skills.
• Confident, professional telephone manner.
• Strong written and verbal communication skills.
• Excellent listening skills and sensitivity to patients' needs.
• A discreet and professional approach to confidential information.
• Ability to prioritise enquiries and multitask in a busy environment.
• Good IT skills and confidence with office systems.

Responsibilities

• Welcoming patients and maintaining a warm, professional reception environment.
• Answering telephone calls and responding to emails.
• Booking and coordinating patient appointments.
• Managing diaries and appointment schedules.
• Preparing, maintaining and filing patient documentation.
• Providing a professional and supportive service throughout the patient journey.
• Making follow-up telephone calls to patients.
• Preparing letters, patient information and other practice documentation.
• Supporting patient surveys and new patient administration.
• General administrative duties including filing, archiving, photocopying and post.
• Maintaining clean, professional reception and patient areas.
• Providing wider administrative support to the practice team as required.
• Supporting routine weekly compliance checks and associated records.

Skills

NHS GP reception experience

Proactive problem solving

Solutions-focused

Customer service

Telephone manner

Communication skills

Listening skills

Discretion with information

Prioritising enquiries

IT skills

Attention to detail

Calm under pressure

Team-focused

Job description

TipTopJob in North Leeds seeks an experienced GP Receptionist / Office Administrator to provide a warm, professional reception and efficient administration for a private healthcare provider.

You will handle patient enquiries, book appointments, manage diaries and ensure a smooth patient journey from enquiry to appointment and follow-up. NHS reception experience is essential, with strong organisational skills and discretion.