Private Medical Front Desk & Patient Experience

King Healthcare Ltd.; Greater London; On-site; GBP 29,000 - 35,000; Full time

Job summary

King Healthcare Ltd. on Harley Street, Central London is seeking an experienced Medical Receptionist to join a prestigious private clinic. You will manage patient inquiries, coordinate multiple diaries and ensure a seamless front-of-house experience from first contact through to appointment and ongoing care.

The role combines patient-facing duties with administration and operational support in a busy private healthcare environment. A professional, calm and organised approach is essential.

Qualifications

• At least one year's experience in private medical practice or healthcare.
• Excellent verbal and written communication skills.
• Good IT skills with Word, Excel and email/databases.
• Strong organisational skills and attention to detail.
• Experience managing appointments, diaries and customer enquiries.
• Confidence handling payments and financial transactions.

Responsibilities

• Welcome and greet patients with a warm, professional experience.
• Act as first point of contact for patients and visitors.
• Manage up to seven clinical diaries and coordinate appointments.
• Process patient payments and prepare invoices.
• Update and maintain patient records and databases.
• Assist with opening/closing, stock checks and general admin.

Skills

Customer service

Multitasking

Organisational skills

Communication skills

Payments handling

Problem solving

Initiative

Professional appearance

Tools

Microsoft Word

Excel

Email

Database systems

Job description

King Healthcare Ltd. on Harley Street, Central London is seeking an experienced Medical Receptionist to join a prestigious private clinic. You will manage patient inquiries, coordinate multiple diaries and ensure a seamless front-of-house experience from first contact through to appointment and ongoing care.

The role combines patient-facing duties with administration and operational support in a busy private healthcare environment. A professional, calm and organised approach is essential.