Private Hospital Front Desk Concierge (London)

The London Clinic; Greater London; Vor Ort; GBP 26.000 - 32.000; Vollzeit

Benefits dieser Stelle

25 days holiday + bank holidays

Life insurance - four times salary

Private medical cover after probation

Pension - up to 10% matched

Zusammenfassung

The London Clinic is seeking a professional Medical Receptionist to join our busy Front of House team at our central London private hospital. You’ll be the first point of contact for patients and visitors, delivering a warm, patient-focused service while managing reception, registration, bookings and cashiering.

This fast-paced role requires efficient multitasking, calm under pressure and excellent communication.

Qualifikationen

• GCSE English or equivalent.
• Experience in a customer-facing reception or customer service role.
• Excellent communication and interpersonal skills.
• Good IT and administrative skills, with strong attention to detail.
• Calm, organised and adaptable, with the ability to multitask and work under pressure.
• Professional, confident and well-presented.
• Ability to work effectively both independently and as part of a team.
• Reliable, trustworthy and committed to providing excellent patient service.

Aufgaben

• Provide a professional, efficient and patient-focused service across reception, registration, bookings and cashiering.
• Manage patient records, registrations, appointments, billing and payments using medical computer systems.
• Obtain and verify required payment, insurance authorisation and third-party documentation, including Letters of Guarantee.
• Process patient payments and complete end-of-day cash and transaction reconciliation.
• Coordinate patient visits to minimise delays and ensure relevant information and documentation is available.
• Handle patient, visitor and consultant requests and enquiries promptly, escalating complaints or issues where appropriate.
• Maintain a clean, safe and professional reception environment, ensuring confidentiality and high standards of personal presentation.
• Work flexibly as part of the Front of House team, supporting colleagues and taking on additional duties as required.

Kenntnisse

Customer service

Communication skills

Multitasking

Professional presentation

Ausbildung

GCSE English or equivalent

Jobbeschreibung

The London Clinic is seeking a professional Medical Receptionist to join our busy Front of House team at our central London private hospital. You’ll be the first point of contact for patients and visitors, delivering a warm, patient-focused service while managing reception, registration, bookings and cashiering.

This fast-paced role requires efficient multitasking, calm under pressure and excellent communication.