Therapy Services Administrator

Priory Group; Greater London; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Birthday Holiday

Enhanced maternity pay

Contributory pension scheme

Flexible benefits (gym membership, IT)

IPD sponsorship

Leadership & management development

Long service award

Refer a friend bonuses

Job summary

Priory Group is seeking a Therapy Services Administrator for Priory Hospital Roehampton in London. The role focuses on reception duties, administration, and supporting a safe, welcoming environment for patients and staff.

You will handle queries, manage guest paperwork, and assist with day-to-day operations in a compassionate team setting. The position is permanent, full-time (37.5 hours) with comprehensive benefits.

Qualifications

• Experience in a similar administrative role.
• Strong Microsoft Office skills, time management and organisation.
• Excellent customer service and communication skills; signposting or redirecting enquiries to the relevant team.

Responsibilities

• Reception duties: answering phone calls, dealing with queries, signposting to the right departments, redirecting mail.
• Maintain a clean, tidy and professional reception area.
• Complete administration duties as required; support hospital operations.

Skills

Microsoft Office

Time management

Organisational skills

Customer service

Communication skills

Signposting

Job description

Therapy Services Administrator

Department: Site Support Roles

Employment Type: Permanent - Full Time

Location: Priory Hospital Roehampton

Compensation: £27,946 / year

Description

Priory Hospital Roehampton
£27,946
Full Time - 37.5 Hours

Priory Hospital Roehampton has an opportunity for a Therapy services Administrator to join our team.

Priory Hospital Roehampton, Roehampton, London is a specialist mental health and addiction rehabilitation service. It is accessible by public transport, with local bus routes serving Priory Lane and Barnes railway station approximately 1-2 miles from the hospital.

What you'll be doing

You’ll be part of a dedicated and compassionate team, all working together to ensure the smooth running of the hospital and to support the wellbeing of our patients. While your role doesn’t involve providing direct care, your contribution is vital in helping to maintain a safe, comfortable, and welcoming environment for everyone. Whether you're assisting with day-to-day operations, keeping things organised, or ensuring our spaces are well looked after, your support plays an important part in creating a positive experience for those who live and work here.

Therapy Reception:

• Answering phone calls and dealing with any queries that may arise whilst also sign posting the caller in the right direction to respective departments Redirecting and handling mail
• Ensuring the Reception area is maintained to a clean, tidy and professional standard

Administration:

• Ensure guest security paperwork is completed (where required)
• Complete Administration duties as and when required

You can find additional information in the attached job description.

What you'll bring to the role

Essential for the role

The successful candidate will ideally have previous experience in a similar administrative role, with a strong understanding of administrative processes and the ability to manage a fast-paced workload effectively. You will have strong Microsoft Office skills, excellent time management and organisational abilities, and be confident working under pressure while maintaining a high level of accuracy. Excellent customer service and communication skills are essential, with experience handling telephone calls professionally, responding to customer queries, providing appropriate information, and effectively signposting or redirecting enquiries to the relevant team or service.

What we will give you in return

We want you to succeed at Priory and thrive in your role. You will be well supported with regular career conversations. We also offer full training and numerous pathways into leadership and qualified clinical positions to help you shape your career with us.

• Birthday Holiday - your birthday as an extra days annual leave
• Enhanced maternity pay
• Contributory pension scheme
• Flexible benefits including reduced rates and access to new schemes including gym membership, IT technology (laptops / tablets / smartphones) and Healthcare Cash Plan (Simply Health Scheme)
• Access to development opportunities
• Sponsorship of professional qualifications through our Individual Professional Development (IPD) panel
• Leadership & management development
• Long service award
• Refer a friend bonuses

Shortlisting may begin upon receipt of applications, and the Recruiting Manager may close the vacancy early if enough suitable candidates are identified.