Private Cloud Service Manager – Platform & Service

Lloyds Banking Group; Halifax; Hybrid; GBP 70,000 - 100,000; Full time

Benefits offered by this job

30 days holiday

Pension contribution up to 15%

Annual performance-related bonus

Share schemes including free shares

Job summary

Lloyds Banking Group is seeking an experienced Technology Service Manager to lead the Private Cloud platform delivery, governance, and supplier relationships in Halifax/Leeds. You’ll partner with Senior Leaders, Product Owners and Engineering Leads to ensure resilient, secure services and practical improvements.

You will drive service excellence in an Agile environment, manage incidents, post-mortems, and contribute to the ongoing direction of the team and platform.

Qualifications

• Proven Service Management experience with supplier/partner relationships.
• Confidence to connect with and influence internal customers and external partners at all levels within the organisation.
• Experience working in a fast-paced IT organisation and resilience when faced with conflicting priorities.
• Boldness to challenge the status quo in order to guarantee the best possible customer outcomes
• Confidence in leading and controlling large meetings
• Ability to lead and progress a workload independently
• High level of care and a precise attention to detail
• Ability to deal with challenge, maintaining an independent view of the circumstances

Responsibilities

• Lead opportunities and enhancements within the existing partner commercial arrangements, and the development of new contracts in conjunction with Global Sourcing & Supplier Management
• Manage important client relationships under the supervision of senior colleagues or coordinate relationship management with a group of more transactional clients and customers
• Identify shortcomings and suggests improvements to existing processes, systems and procedures, then delivers a plan for a small element of a change management programme with support
• Develop and/or deliver budget plans for own area with guidance from senior colleagues

Skills

Service Management

Stakeholder Engagement

ITIL

Leadership

Meeting Facilitation

Independent Work

Attention to Detail

Problem Solving

Tools

ITIL Processes

Budgeting Tools

Job description

Lloyds Banking Group is seeking an experienced Technology Service Manager to lead the Private Cloud platform delivery, governance, and supplier relationships in Halifax/Leeds. You’ll partner with Senior Leaders, Product Owners and Engineering Leads to ensure resilient, secure services and practical improvements.

You will drive service excellence in an Agile environment, manage incidents, post-mortems, and contribute to the ongoing direction of the team and platform.