Technical Service Manager - Private Cloud

Lloyds Bank plc; Halifax; Hybrid; GBP 67,000 - 74,000; Full time

Benefits offered by this job

Generous pension up to 15%

Annual bonus

Share schemes (free shares)

30 days holiday + bank holidays

Job summary

Lloyds Bank plc in Halifax or Leeds is seeking a Technology Service Manager (Private Cloud) to lead the private cloud platform and drive service excellence across the lifecycle. You’ll partner with senior leaders, product owners and engineers to ensure resilient, secure services and a strong consumer experience.

The role requires proven service management experience with supplier/partner relationships, strong stakeholder influence, and the ability to lead large meetings in a fast-paced IT

Qualifications

• Proven Service Management experience with supplier/partner relationships.
• Confidence to connect with and influence internal customers and external partners at all levels within the organisation.
• Experience in fast-paced IT organisations with competing priorities.
• Ability to lead and progress a workload independently.

Responsibilities

• Lead opportunities and enhancements within existing partner arrangements and new contracts with Global Sourcing & Supplier Management.
• Manage client relationships under supervision or coordinate with a group of transactional clients.
• Identify process shortcomings and deliver change plans within a programme.
• Develop and/or deliver budget plans for own area.

Skills

Service management

Supplier relationships

Stakeholder engagement

Leadership in meetings

Budget planning

Agile working

Contract development

Client relationship management

Tools

Power BI

Power Automate

ServiceNow

Dynatrace

Network & Cloud fundamentals

Job description

End Date Thursday 08 October 2026 Salary Range £67,023 - £74,470 We support flexible working – click here for more information on flexible working options Flexible Working Options Hybrid Working, Job Share Job Description Summary .Private Cloud Technology Service Manager Job Description JOB TITLE: Technology Service Manager (Private Cloud) SALARY: £67,023 – £74,470 LOCATION(S): Halifax or Leeds HOURS:Full-time – 35 hours per week WORKING PATTERN:Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at our Halifax or Leeds office.

About this opportunity

The Private Cloud team is on a journey creating the next generation technical platform for Lloyds Banking Group that will be at the core of one of the UK's biggest financial service transformations. Our platform is accountable for the end-to-end provision and performance of the Private Cloud as well as the consumable products contained within. Through oversight and governance of supplier activity, we drive all aspects of the platform and product lifecycle to deliver a safe and secure services alongside an excellent consumer experience. We're seeking an experienced, motivated and innovative Service Manager to play a pivotal role in delivering service excellence as well as leading and shaping the direction of our team. You’ll work with the Senior Leadership Team, Product Owners and Engineering Leads and partners to support and protect important systems and services as well as driving forward improvements to the live service provision of our Platform. Are you a self-motivator, with a desire to learn and develop your career in technology which underpins the bank's desire to help Britain prosper? This could be the role for you! By working in collaboration with our internal labs, you'll ensure our services are resilient and efficient and get to be directly involved in live service issues, leading/supporting meetings both during an incident and in the subsequent post-mortem reviews. This role involves working in Agile environments, collaborating across multiple teams and disciplines to deliver high quality outcomes at pace. Through innovative thinking, data analysis, process improvement, and cross-functional collaboration, you’ll play a key role in driving service excellence and put service at the forefront of everything you do.

What you’ll do

• Lead opportunities and enhancements within the existing partner commercial arrangements, and the development of new contracts in conjunction with Global Sourcing & Supplier Management
• Manage important client relationships under the supervision of senior colleagues or coordinate relationship management with a group of more transactional clients and customers
• Identify shortcomings and suggests improvements to existing processes, systems and procedures, then delivers a plan for a small element of a change management programme with support
• Develop and/or deliver budget plans for own area with guidance from senior colleagues

Why Lloyds Banking Group

We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you!

What you’ll need

• Proven Service Management experience with supplier/partner relationships
• Confidence to connect with and influence internal customers and external partners at all levels within the organisation
• Experience working in a fast-paced IT organisation and resilience when faced with conflicting priorities
• Boldness to challenge the status quo in order to guarantee the best possible customer outcomes
• Confidence in leading and controlling large meetings
• Ability to lead and progress a workload independently
• High level of care and a precise attention to detail
• Ability to deal with challenge, maintaining an independent view of the circumstances

It would be great if you also had any of the following; Good working knowledge of Infrastructure, Cloud Platforms (CaaS, IaaS, AVS, VWware, VCF, Net Apps, Networks) Stakeholder & Supplier Management of third-party vendors and internal stakeholders Data analysis, insight, and presentation Automation & tooling (Power BI, Power Automate, ServiceNow, Dynatrace) Utilisation of ‘AI’ in the workplace ITIL processes (incident, problem, change, service continuity)

About working for us

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative. We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme. We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need. We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference. With 320 years under our belt, we're used to change, and today is no different. Join us and help drive this change, shaping the future of finance whilst working at pace to deliver for our customers. Here, you'll do the best work of your career. Your impact will be amplified by our scale as you learn and develop, gaining skills for the future.

Should you wish to contact us for any reason, please email us at: [e-mail] For more Flexible Working Options please use the free text search, e.g. job sharing, variable hours, to identify relevant matches.