Technical Service Manager - Private Cloud

Lloyds Banking Group; Halifax; Hybrid; GBP 70,000 - 100,000; Full time

Benefits offered by this job

30 days holiday

Pension contribution up to 15%

Annual performance-related bonus

Share schemes including free shares

Job summary

Lloyds Banking Group is seeking an experienced Technology Service Manager to lead the Private Cloud platform delivery, governance, and supplier relationships in Halifax/Leeds. You’ll partner with Senior Leaders, Product Owners and Engineering Leads to ensure resilient, secure services and practical improvements.

You will drive service excellence in an Agile environment, manage incidents, post-mortems, and contribute to the ongoing direction of the team and platform.

Qualifications

• Proven Service Management experience with supplier/partner relationships.
• Confidence to connect with and influence internal customers and external partners at all levels within the organisation.
• Experience working in a fast-paced IT organisation and resilience when faced with conflicting priorities.
• Boldness to challenge the status quo in order to guarantee the best possible customer outcomes
• Confidence in leading and controlling large meetings
• Ability to lead and progress a workload independently
• High level of care and a precise attention to detail
• Ability to deal with challenge, maintaining an independent view of the circumstances

Responsibilities

• Lead opportunities and enhancements within the existing partner commercial arrangements, and the development of new contracts in conjunction with Global Sourcing & Supplier Management
• Manage important client relationships under the supervision of senior colleagues or coordinate relationship management with a group of more transactional clients and customers
• Identify shortcomings and suggests improvements to existing processes, systems and procedures, then delivers a plan for a small element of a change management programme with support
• Develop and/or deliver budget plans for own area with guidance from senior colleagues

Skills

Service Management

Stakeholder Engagement

ITIL

Leadership

Meeting Facilitation

Independent Work

Attention to Detail

Problem Solving

Tools

ITIL Processes

Budgeting Tools

Job description

JOB TITLE: Technology Service Manager (Private Cloud)

LOCATION(S): Halifax or Leeds

HOURS: Full-time - 35 hours per week

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at our Halifax or Leeds office.

About this opportunity

The Private Cloud team is on a journey creating the next generation technical platform for Lloyds Banking Group that will be at the core of one of the UK's biggest financial service transformations.

Our platform is accountable for the end-to-end provision and performance of the Private Cloud as well as the consumable products contained within. Through oversight and governance of supplier activity, we drive all aspects of the platform and product lifecycle to deliver a safe and secure services alongside an excellent consumer experience.

We're seeking an experienced, motivated and innovative Service Manager to play a pivotal role in delivering service excellence as well as leading and shaping the direction of our team. You'll work with the Senior Leadership Team, Product Owners and Engineering Leads and partners to support and protect important systems and services as well as driving forward improvements to the live service provision of our Platform.

Are you a self-motivator, with a desire to learn and develop your career in technology which underpins the bank's desire to help Britain prosper? This could be the role for you!

By working in collaboration with our internal labs, you'll ensure our services are resilient and efficient and get to be directly involved in live service issues, leading/supporting meetings both during an incident and in the subsequent post-mortem reviews. This role involves working in Agile environments, collaborating across multiple teams and disciplines to deliver high quality outcomes at pace.

Through innovative thinking, data analysis, process improvement, and cross-functional collaboration, you'll play a key role in driving service excellence and put service at the forefront of everything you do.

What you'll do

• Lead opportunities and enhancements within the existing partner commercial arrangements, and the development of new contracts in conjunction with Global Sourcing & Supplier Management
• Manage important client relationships under the supervision of senior colleagues or coordinate relationship management with a group of more transactional clients and customers
• Identify shortcomings and suggests improvements to existing processes, systems and procedures, then delivers a plan for a small element of a change management programme with support
• Develop and/or deliver budget plans for own area with guidance from senior colleagues

Why Lloyds Banking Group

We're on an exciting journey to transform our Group and the way we're shaping finance for good. We're focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you!

What you'll need

Please don't be discouraged if you don't meet every requirement, we value candidates who show passion, a strong desire to learn, and can bring additional attributes beyond their technical expertise.

• Proven Service Management experience with supplier/partner relationships
• Confidence to connect with and influence internal customers and external partners at all levels within the organisation.
• Experience working in a fast-paced IT organisation and resilience when faced with conflicting priorities.
• Boldness to challenge the status quo in order to guarantee the best possible customer outcomes
• Confidence in leading and controlling large meetings
• Ability to lead and progress a workload independently
• High level of care and a precise attention to detail
• Ability to deal with challenge, maintaining an independent view of the circumstances

It would be great if you also had any of the following;

• Good working knowledge of Infrastructure, Cloud Platforms (CaaS, IaaS, AVS, VWware, VCF, Net Apps, Networks)
• Stakeholder & Supplier Management of third-party vendors and internal stakeholders
• Data analysis, insight, and presentation
• Automation & tooling (Power BI, Power Automate, ServiceNow, Dynatrace)
• Utilisation of 'AI' in the workplace
• ITIL processes (incident, problem, change, service continuity)

About working for us

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we're committed to creating an environment in which everyone can thrive, learn and develop.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies