Prison Custody Officer

Mitie; Hull and East Yorkshire; On-site; GBP 37,000; Full time

Job summary

A leading security and custody management organization is seeking a Prison Custody Officer at HMP Millsike. This role involves working directly with prisoners to support their rehabilitation while ensuring safety within the facility. Ideal candidates will possess strong interpersonal skills and the ability to remain calm under pressure. The position offers comprehensive training, a supportive team environment, and opportunities for career progression. Flexible benefits and 33 days annual leave are included.

Benefits

Comprehensive training

Health and Wellbeing support

33 days annual leave

Flexible Benefits: MySlice

Qualifications

• Eligible to work in the UK with a checkable history.
• Moderate level of physical fitness is required for the role.
• Must meet eyesight and hearing standards.

Responsibilities

• Work directly with prisoners to support rehabilitation.
• Maintain safety and security for all within the facility.
• Assist prisoners in preparing for release and reintegration.
• Supervise daily activities and maintain trustful communication.

Skills

Interpersonal skills

Calm under pressure

Empathy

Communication skills

Problem solving

Education

Good understanding of Maths and English

Job description

Prison Custody Officer - HMP Millsike

Location: HMP Millsike, YO41 1FZ

Salary: £36,540 + benefits

Hours: Full time, average 42 hours per week across a variety of shifts (including nights and weekends). We aim to provide fair and predictable scheduling to support work‑life balance.

Ready to make a real difference?

At HMP Millsike, we're looking for empathetic, resilient, and collaborative individuals to join our team as Prison Custody Officers. This is more than a job—it's an opportunity to help shape lives, promote rehabilitation, and ensure safety within a supportive environment.

HMP Millsike is a brand-new prison dedicated to transforming lives through a contemporary, evidence-based approach. Our vision is to protect the public while fostering rehabilitation and personal growth. We aim to create a vibrant community where individuals develop skills and resilience for successful reintegration into society.

Why We Need You

We welcome people from all backgrounds who bring unique strengths—empathy, communication, and problem‑solving—to support prisoners through challenging times and help them prepare for a positive future.

What You'll Do

• Working directly with prisoners to make a positive impact.
• Maintain safety and security for prisoners, staff, and visitors.
• Support prisoner care and rehabilitation using a trauma‑informed approach.
• Promote safer custody and reduce violence, creating a restorative environment.
• Assist prisoners in preparing for release, working closely with health services, probation, and other professionals.
• Supervise daily activities and work assignments.
• Communicate effectively, adapting your style to build trust and understanding.

What We're Looking For

• Strong interpersonal skills and ability to remain calm under pressure.
• Commitment to fairness, respect, and rehabilitation.
• Ability to interact empathetically while maintaining professional boundaries.
• Physical and mental resilience for a dynamic environment.
• Dedication to safety, dignity, and diversity.

Why Join Us?

• Comprehensive training and ongoing development.
• A supportive team environment that values diversity and inclusion.
• Opportunities for career progression.
• Health and Wellbeing support.
• 33 days annual leave (inclusive of Bank Holidays)
• Flexible Benefits: MySlice
• Your initial training course lasts 7 weeks, where you will receive comprehensive training, which includes Restorative Practice, Control & Restraint, First Aid at work, Incident management, Health & Safety and most importantly Interpersonal skills.

Job Requirements

• You must be eligible to work in the UK.
• This role is not eligible for new Skilled Worker visas in accordance with the current immigration rules.
• This role is exempt from the Rehabilitation of Offenders Act 1974 and subject to HMPPS security clearance screening which includes a 10 year checkable history, financial and social media checks.
• Good understanding of Maths and English, which will be assessed as part of the recruitment process.
• Moderate level of physical fitness.
• Meet the required eyesight standard in both eyes (both with and without corrective lenses) and have a suitable standard of hearing (without the use of hearing aids).
• Travel to work - HMP Millsike is in a rural location with limited access to public transport, access to own transport is beneficial as shift start and finish times are fixed due to the strict prison regime timings.

Your role matters. Your impact lasts.

If you're ready for a challenging yet rewarding career where you can truly make a difference, apply today and help us create safer communities.