Print Production Field Service Engineer

Taylor Higson; Dartford; Hybrid; GBP 34,000 - 40,000; Full time

Job summary

A leading field service provider is seeking an experienced Field Service Engineer to join their team in the United Kingdom. This role involves the installation, maintenance, and repair of toner-based production print equipment, with a focus on customer satisfaction and effective service management. The ideal candidate will possess expertise in digital printing systems and have a strong technical background. An industry competitive salary up to £40,000 plus benefits including a car allowance and health insurance is offered.

Benefits

10% bonus

Company car or allowance

Private health insurance

Life assurance

Enhanced pension contributions

Qualifications

• Proven experience as a Field Service Engineer in the digital printing industry.
• Strong technical and fault-finding skills.
• Ability to communicate effectively and provide outstanding customer service.

Responsibilities

• Install and maintain toner-based production print equipment.
• Diagnose technical issues and provide solutions.
• Monitor reporting software for proactive maintenance.

Skills

Field Service Engineering

Problem-solving

Customer Service

Technical Troubleshooting

Electro-mechanical Fault-finding

Education

HNC in Mechanics or Electrical Engineering

Tools

Xerox Iridesse

HP Indigo

Canon imagePRESS

Konica Minolta AccurioPress

Ricoh Pro Series

Job description

Field Service Engineer - Production Print - Surrey / Kent based

Industry competitive salary up to £40,000 + package including 10% bonus, company car / allowance, private health, life assurance, and more.

Home based with UK coverage

We’re working with a global equipment business who specialise in the field of imaging, information, and document solutions. Due to continued growth and success, they’re seeking an experienced Field Service Engineer to join their service team.

In this role, you will be responsible for the installation, maintenance, and repair of the company’s catalogue of print‑on‑demand equipment, primarily toner‑based presses, ensuring optimal performance and customer satisfaction alongside managing service agents and acting as a point of escalation within the department.

The role involves extensive travel and will see this person cover the South of England and occasionally further afield based on workload.

The Role

• Install, maintain, and repair a range of equipment, primarily toner‑based production print equipment
• Act as a general point of escalation within the department
• Diagnose and troubleshoot technical issues, providing timely and effective solutions.
• Monitor remote reporting software, pre‑empting breakdowns and arranging maintenance proactively.
• Provide on‑site technical support and training to customers.
• Maintain accurate records of service activities, including job reports and inventory management.
• Collaborate with the technical support service agents and other team members to escalat[e]e and resolve complex issues.
• Stay updated with the latest technological advancements and product updates.

The Person

• Proven experience as a Field Service Engineer or similar within the digital printing industry within another capital equipment business, ideally with experience of toner‑based equipment such as Xerox Iridesse, Xerox Versant, Canon imagePRESS, Konica Minolta AccurioPress, Ricoh Pro Series, HP Indigo 7800 / 12000, Sharp Pro Series or similar
• HNC in Mechanics or Electrical Engineering, or experience‑based equivalent.
• Strong technical and electro‑mechanical fault‑finding skills.
• Excellent problem‑solving abilities and attention to detail.
• Outstanding customer service skills with the ability to communicate effectively.
• Ability to work independently and manage a flexible schedule.
• Valid driving licence and willingness to travel

Salary & Benefits

An industry competitive salary plus package including car / car allowance, 10% bonus, private health, life assurance, enhanced pension contributions, and more, is on offer for this hire.

This role is an urgent hire, please get in touch for immediate consideration.