Principal Technical Support Engineer (Hybrid)

AVEVA Group; Cambridgeshire and Peterborough; Hybrid; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Hybrid working

Job summary

AVEVA is hiring a Senior Technical Support Engineer to ensure premium customer support for AVEVA Software. You will troubleshoot software applications, document issues, and contribute to product quality programs and development.

The role involves collaboration with R&D, product managers, and systems integrators, with a hybrid work arrangement and some travel. The position requires a degree in Computer Science/Engineering and at least 8 years in similar roles, with strong knowledge of Windows,

Qualifications

• Degree required (CS/CE/EE)
• 8+ years in similar roles
• Knowledge of Windows OS and MS SQL Server
• Experience with PLCs, HMI, OPC DA/UA, MQTT or related industrial protocols
• Experience with MES systems and manufacturing workflows

Responsibilities

• Manage phone queue during local business hours (8:00 AM–5:00 PM PT)
• Document customer issues and resolutions in CRM
• Lead knowledge transfer through tech notes and sessions
• Mentor junior staff and provide technical leadership
• Occasional travel to customer sites or events; possible after-hours on-call rotations

Skills

Windows OS

Python

C#

Education

Degree in Computer Science/Engineering

Tools

Visual Studio

SQL Server

Job description

AVEVA is hiring a Senior Technical Support Engineer to ensure premium customer support for AVEVA Software. You will troubleshoot software applications, document issues, and contribute to product quality programs and development.

The role involves collaboration with R&D, product managers, and systems integrators, with a hybrid work arrangement and some travel. The position requires a degree in Computer Science/Engineering and at least 8 years in similar roles, with strong knowledge of Windows,