Principal Technical Success Consultant

AVEVA; Cambridgeshire and Peterborough; Hybrid; GBP 87,000 - 146,000; Full time

Benefits offered by this job

Flex work hours

PTO 20–25 days with service

Volunteering days (3)

Parental leave (primary and secondary)

Well-being support

Medical insurance

Dental coverage

Vision care

401K

Job summary

AVEVA is seeking a Principal Technical Success Consultant to ensure customer success by delivering outcome-based services. You will guide customers in using the PI System, lead strategic discussions, and collaborate with success managers to maximize value and drive new business.

You will work across executive and staff levels, participate in training, and mentor colleagues while delivering high-quality results in a hybrid environment.

Qualifications

• Bachelor’s degree or higher in engineering or another technical field.
• 5+ years of experience with real-time operational data systems in industrial manufacturing or operating environments.
• Hands-on PI System experience preferred.
• Strong leadership, customer service, and interpersonal relationship skills.
• Excellent communication and presentation skills.
• Ability to work as part of a team to solve problems and share best practices.
• Ability to set priorities and manage multiple activities.
• Experience working with C-level executives is a plus.
• Background in architectures and enterprise-wide design methodologies is a plus.
• Willing and able to travel, up to 50%.

Responsibilities

• Lead workshops and coaching sessions to guide customers in using the PI System to realize use cases.
• Act as a technical liaison to assigned customer accounts to maximize value and drive new business.
• Lead strategic conversations to guide use case discovery and position AVEVA products and infrastructure.
• Lead discussions on how the PI System adds business value across organizational levels.
• Participate in internal and external training to stay current with technologies and markets.
• Demonstrate initiative to deliver high-quality results for internal and external customers.
• Influence and drive adoption of the PI Infrastructure via demonstrations and Value Proof.
• Assist with risk-benefit analysis of deployment options for customers.
• Engage Enterprise Customers to promote enterprise-wide adoption of the PI Infrastructure.
• Mentor team members on industry, product, and technology topics.

Skills

Leadership

Customer service

Interpersonal skills

Communication

Education

Bachelor’s degree or higher in engineering or technical field

Tools

PI System

Job description

Salary Range

$115,600.00 - $192,600.00 This pay range represents the minimum and maximum compensation that the position offers, and final compensation can vary within the range depending on work location, job experience, skills, and relevant educational attainment and/or training.

Job Title: Principal Technical Success Consultant

The Technical Consultant ensures customer success by delivering exceptional outcome-based services in support and enablement of those business goals. They use best practices, technical knowledge, and their industry expertise to deliver services to our strategic customers, as well as to a broader scope within the AVEVA customer base and sales activities. The Technical Consultant role helps shape our customers’ vision of how AVEVA software, including the PI System infrastructure, supports and enhances business drivers and goals.

Responsibilities

• Lead workshops and coaching sessions to guide the customer in using the PI System successfully to realize their use cases.
• Act as a technical liaison to assigned customer accounts, collaborating with Customer Success Managers, to maximize customer value and drive new business.
• Lead strategic conversation with customers to guide them through use case discovery and position AVEVA Products and Infrastructure to address those needs.
• Lead conversations to help focus on the vision where the PI System adds business value, at all customer levels. Examples include Administration/IT Staff, Operations Management and Staff, "C" level executives.
• Have a strong interest in growing your career and participating in both internal and external training programs to keep abreast of emerging technologies and markets.
• Display initiative and self-motivation to deliver high quality results along with meeting all expectations for both internal and external customers.
• Influence and drive adoption of the PI Infrastructure through product demonstration, Proof of Value, and other promotional activities.
• Assist with risk vs. benefit analysis to help the customer understand the ramifications of various deployment options.
• Proactively engage Enterprise Customers to promote enterprise-wide adoption and implementation of the PI Infrastructure.
• Mentor other team members on industry, product, and/or technology topics.

Qualifications

• Bachelor’s degree or higher in engineering or another technical field
• 5+ yrs. experience with real-time operational data systems within an industrial manufacturing and/or operating industry
• Hands on PI System experience, highly desired
• Strong leadership, customer service, and interpersonal relationship skills
• Solid oral, written, presentation, and communication skills
• Ability to work as part of a team to solve problems and share best practices
• Ability to set priorities and manage multiple activities
• Experience working with C-level executives, a plus
• A background in architectures and enterprise-wide design methodologies, a plus
• Willing and able to travel, as required, possibly for up to 50%

Benefits

• Flex work hours, 20 days PTO rising to 25 with service, three paid volunteering days, primary and secondary parental leave, well-being support, medical, dental, vision, and 401K.

Hybrid Working

We work in a hybrid way at AVEVA. Most roles are based at a local AVEVA office, with an expectation of being on-site 50% of your working hours to support collaboration and connection. Some positions are fully office-based depending on the nature of the work, and certain roles that support specific customers or markets may be remote. The working arrangement for this position will be confirmed during the hiring process.

About AVEVA

AVEVA is a global leader in industrial software with more than 6,500 employees in over 40 countries. Our cutting‑edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals, and minerals – safely, efficiently, and more sustainably.

We are committed to embedding sustainability and inclusion into our operations, our culture, and our core business strategy. Learn more about how we are progressing against our ambitious 2030 targets: sustainability-report.aveva.com/

Find out more: aveva.com/en/about/careers/

Background Check

AVEVA requires all successful applicants to undergo and pass a drug screening and comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third‑party personal data may involve additional background check criteria.

Equal Opportunity Employer

AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business. AVEVA provides reasonable accommodation to applicants with disabilities where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please notify your recruiter. Determinations on requests for reasonable accommodation will be made on a case‑by‑case basis.