Senior Marine Software Support Engineer

AVEVA Group; Cambridgeshire and Peterborough; On-site; GBP 46,000 - 71,000; Full time

Job summary

AVEVA is seeking a Senior Tech Support Engineer specializing in marine outfitting to provide full-cycle AVEVA Marine and E3D support for shipyard and offshore customers. You will join a customer-centric post-sales team to resolve core technical issues onsite and remotely, ensuring stable project delivery and digital design value.

The role requires solid piping knowledge, hands-on AVEVA experience, and strong English communication skills, with the ability to manage multiple projects and deliver

Qualifications

• Solid knowledge of piping and shipyard piping production design.
• Hands-on AVEVA Marine / AVEVA E3D software experience.
• Customer-oriented mindset with strong problem-solving skills.
• Competent English reading, writing and communication abilities.
• Able to coordinate multiple parallel projects under pressure.

Responsibilities

• Provide full-cycle AVEVA Marine and E3D technical support for shipyard and offshore customers.
• Conduct on-site and remote support to ensure stable project delivery.
• Resolve software faults and provide guidance for optimization.
• Deliver standardized after-sales training and technical guidance.
• Perform root cause analysis and ensure issue closure per procedures.

Skills

Piping knowledge

AVEVA Marine

AVEVA E3D

Customer oriented

English communication

Tools

AVEVA Marine

AVEVA E3D

Job description

AVEVA is seeking a Senior Tech Support Engineer specializing in marine outfitting to provide full-cycle AVEVA Marine and E3D support for shipyard and offshore customers. You will join a customer-centric post-sales team to resolve core technical issues onsite and remotely, ensuring stable project delivery and digital design value.

The role requires solid piping knowledge, hands-on AVEVA experience, and strong English communication skills, with the ability to manage multiple projects and deliver