Principal Housing Options Officer (Team Leader)

Park Avenue Recruitment; West Midlands; Hybrid; GBP 48,000 - 55,000; Full time

Job summary

Park Avenue Recruitment is assisting a Warwickshire local authority to recruit an experienced Principal Housing Options Officer / Team Leader. The role will supervise a 6-person Housing Options team, including specialists in Rough Sleeping, Migration/Resettlement and Domestic Abuse, and drive performance improvements.

You will help reduce the backlog, ensure high-quality decision making and support officers with complex homelessness cases. Hybrid working and a rate of £35-£40 per hour apply.

Qualifications

• Experience as Housing Options Team Leader or Principal Officer in a local authority.
• Strong knowledge of Homelessness Reduction Act 2017 and Housing Act 1996 Part VII.
• Proven ability to reduce backlogs and improve team performance.

Responsibilities

• Day-to-day supervision of 6 Housing Options Officers.
• Manage workloads, performance and case quality.
• Support complex homelessness cases and decisions.
• Help clear the backlog and improve service delivery.
• Lead inductions, 1-2-1s and team development.
• Ensure compliance with policy requirements.

Skills

Team leadership

People management

Homelessness policy

Job description

A local authority in Warwickshire is looking for an experienced Principal Housing Options Officer / Team Leader to support its Housing Options service.

You'll manage a team of 6 interim Housing Options Officers, including officers specialising in Rough Sleeping, Migration/Resettlement and Domestic Abuse, alongside generic Housing Options Officers.

The service currently has a significant backlog, so they need someone who can provide strong day-to-day management while helping the team improve performance and work through outstanding cases.

Key responsibilities:

• Day-to-day management and supervision of 6 Housing Options Officers
• Managing workloads, performance, case quality and priorities
• Supporting officers with complex homelessness cases and decision-making
• Helping the service tackle its existing backlog
• Ensuring cases are progressed effectively in line with the Homelessness Reduction Act 2017 and Part VII of the Housing Act 1996
• Supporting work around temporary accommodation reduction, including prevention, move-on and reducing unnecessary TA usage
• Staff inductions, 1-2-1s and general team leader responsibilities

They're ideally looking for someone with previous Housing Options Team Leader / Principal Officer experience within a local authority who can come in and hit the ground running.

Hybrid working: roughly 1 day per week in the office, dependent on meetings, staff inductions and service requirements.

Rate: £35-£40 per hour