Senior Housing Options Officer

4Recruitment Services Ltd; Kettering; Hybrid; GBP 47,000 - 67,000; Full time

Job summary

North Northamptonshire Council is seeking an experienced Senior Housing Options Officer to support the Housing Advice & Options and Single Homelessness Services.

You will supervise a team of Housing Options Advisors, oversee complex homelessness cases and ensure delivery of high-quality, legally compliant housing advice and homelessness prevention services. The role is full-time with a hybrid working pattern: four days onsite and one day remote.

Qualifications

• Experience supervising a team of Housing Options Advisors.
• Able to oversee complex homelessness cases and provide guidance.
• Ensure services comply with legislation and statutory guidance.

Responsibilities

• Supervise, manage and support a team of 6–8 Housing Options Advisors.
• Oversee daily triage and casework operations, ensuring effective and timely service delivery.
• Provide guidance on complex homelessness cases and challenging decisions.
• Manage a small personal caseload of complex cases requiring multi‑agency intervention or safeguarding.
• Allocate cases, monitor workloads and ensure appropriate case progression.
• Support staff training, mentoring, supervision and professional development.
• Ensure homelessness assessments, prevention and relief duties comply with legislation and statutory guidance.

Job description

Senior Housing Options Officer, North Northamptonshire Council

Location: NN15 7QX Pay Rate: £41.25 per hour Umbrella Contract: Minimum 6 months, with a view to extension Working Pattern: 4 days onsite, 1 day working from home Working Hours: Full-time Service Area: Housing Advice & Options / Single Homelessness Service Grade: Band 6 DBS: Satisfactory DBS clearance required

Job Purpose

North Northamptonshire Council is seeking an experienced Senior Housing Options Officer to support the management and delivery of its Housing Advice & Options and Single Homelessness Services.

You will supervise a team of Housing Options Advisors, oversee complex homelessness cases and ensure the delivery of high-quality, customer-focused and legally compliant housing advice and homelessness prevention services.

Working alongside other Senior Housing Options Officers and Team Leaders, you will support operational performance, improve service delivery and develop effective solutions to prevent and reduce homelessness, including reducing reliance on temporary accommodation.

Key Responsibilities

• Supervise, manage and support a team of approximately 6–8 Housing Options Advisors.
• Oversee daily triage and casework operations, ensuring effective and timely service delivery.
• Provide guidance and support on complex homelessness cases and challenging decisions.
• Manage a small personal caseload of complex cases requiring multi‑agency intervention or safeguarding.
• Allocate cases, monitor workloads and ensure appropriate case progression.
• Support staff training, mentoring, supervision and professional development.
• Ensure homelessness assessments, prevention and relief duties comply with legislation and statutory guidance.

Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.