Housing Options Officer

Vivid Resourcing Ltd; West Midlands; Hybrid; GBP 39,000 - 44,000; Full time

Benefits offered by this job

Hybrid work

Flexible hours

Job summary

Vivid Resourcing Ltd in the West Midlands is assisting a Local Authority client to recruit a homelessness officer for the Housing Options service. You will interview and advise homeless individuals, explain housing options, rights and responsibilities, and support them under housing legislation.

The role requires knowledge of the Housing Act, experience with housing options, and using the Locata system to refer clients to suitable options.

Qualifications

• Experience working with homelessness and housing options services.
• Knowledge of the Housing Act and related duties.
• Strong customer-focused approach and communication skills.

Responsibilities

• Interview and advise homeless people about housing opportunities.
• Provide advice on rights and responsibilities.
• Refer clients to suitable housing options promptly.
• Assist with long-term solutions and maintain good customer relations.
• Ensure compliance with statutory duties under Housing Act provisions.

Skills

Housing Options experience

Housing Act knowledge

Customer-focused

Locata System experience

Tools

Locata System

Job description

Rate: £28-32ph

Working Hours: 37 hours p/w

Flexibility: x2 days in office, 3 WorkFromHome

Our Local Authority client based in The West Midlands are urgently looking to take on a homelessness officer to join their housing options service.

Your day to day duties will include:

• Interviewing and advising homeless people in relation to all available housing opportunities
• Providing advice regarding their rights and responsibilities
• Give appropriate assistance to such customers in accordance with the Council's statutory duties under the Housing Act 1996 Section 190 and Section 192
• Refer homeless people to suitable available housing options speedily and efficiently
• Providing long term solutions and up keeping customer relations

Essential Skills

• Essential Skills Previous Housing Options
• Experience Knowledge of the Housing Act
• Customer Focused
• Experience working with the Locata System