Principal Engineer: AWS Connect & Contact Platform Leader

Centrica plc; Leeds; Hybrid; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Car allowance

Energy allowance 15%

Company pension

Healthcare plan

25 days holiday + holidays

Flexible benefits

Job summary

Centrica plc is seeking a Principal Engineer to shape customer contact technology across voice, chat, email and WhatsApp. You’ll lead within the Channel Platforms team, set engineering standards, and stay hands-on with designs and complex builds to elevate the platform.

You’ll coach senior engineers, drive reusable solutions, and align technical decisions with a customer-centric approach while collaborating across UK offices in a hybrid role.

Qualifications

• Strong analytical and problem-solving skills with the ability to troubleshoot complex issues.
• Excellent attention to detail and quality across systems and data.
• Clear, confident communication translating technical challenges for stakeholders.
• Organised, adaptable and able to balance priorities in a fast-moving environment.
• Collaborative team player who shares knowledge and supports colleagues.
• Ownership mindset with proactive issue resolution and process improvement.

Responsibilities

• Set technical direction and engineering standards for AWS-native contact centre platform.
• Provide deep expertise across Amazon Connect and Amazon Bedrock across multiple squads.
• Champion reusable solutions and consistent engineering approaches.
• Remain hands-on: review designs, pair on complex builds, test ideas.
• Coach engineers and raise engineering standards across the platform.
• Keep customer at heart in all technical decisions and deliver high-quality experiences.

Skills

Analytical thinking

Problem solving

Communication

Team collaboration

Ownership

Systems understanding

Tools

Amazon Connect

Amazon Bedrock

AWS

Job description

Centrica plc is seeking a Principal Engineer to shape customer contact technology across voice, chat, email and WhatsApp. You’ll lead within the Channel Platforms team, set engineering standards, and stay hands-on with designs and complex builds to elevate the platform.

You’ll coach senior engineers, drive reusable solutions, and align technical decisions with a customer-centric approach while collaborating across UK offices in a hybrid role.