Principal IS Engineer

Centrica; United Kingdom; Hybrid; GBP 110,000 - 150,000; Full time

Benefits offered by this job

Car Allowance

Employee Energy Allowance

Company pension plan

Fully-funded healthcare

25 days holiday + buy extra days

Flexible benefits

Job summary

Centrica plc is seeking a Principal Engineer to shape the future of our customer contact technology. You will lead engineering standards across Amazon Connect and Bedrock while staying hands-on, reviewing designs and guiding complex builds.

You will coach senior engineers, influence across squads, and ensure customer-centric, high-quality technical delivery in a hybrid UK-based role.

Qualifications

• Hands-on engineering leadership with a focus on AWS-native platforms.
• Experience setting engineering standards across multiple squads.
• Strong problem-solving and collaboration skills.

Responsibilities

• Set the technical direction and engineering standards for Amazon Connect across multiple squads and business areas.
• Provide deep expertise across an AWS-native contact centre platform, including Amazon Connect and Amazon Bedrock.
• Coach and mentor senior engineers, raising engineering standards and building technical capability across squads.

Skills

AWS

Amazon Connect

Amazon Bedrock

Leadership

Tools

Amazon Connect

Amazon Bedrock

Job description

Join us, be part of more.

We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels, whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That’s why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it.

An opportunity to play your part -

As a Principal Engineer at Centrica, you’ll help shape the future of our customer contact technology across voice, chat, email and WhatsApp. Working within our Channel Platforms team, you’ll provide technical leadership across an AWS-native platform built around Amazon Connect and Amazon Bedrock, setting clear standards and ensuring our squads solve problems consistently and with the customer firmly at the centre. This isn’t leadership from the side-lines. You’ll stay hands-on, reviewing designs, pairing on complex builds, testing new ideas and solving challenging technical problems, while coaching senior engineers and raising engineering standards across the platform.

Location –

Hybrid role with some travel required to UK offices.

The Day to day –

• Set the technical direction and engineering standards for Amazon Connect across multiple squads and business areas.
• Provide deep expertise across an AWS-native contact centre platform, including Amazon Connect and Amazon Bedrock.
• Champion consistent engineering approaches, ensuring common challenges are solved effectively and reusable solutions are adopted across teams.
• Stay hands-on with the technology, reviewing designs, pairing on complex builds and developing technical spikes to prove new ideas.
• Lead through influence and collaboration, working closely with engineering teams to shape solutions across the wider customer contact stack.
• Keep the customer at the heart of technical decisions, helping deliver high-quality experiences across voice, chat, email and WhatsApp.
• Coach and mentor senior engineers, raising engineering standards, sharing knowledge and building strong technical capability across squads.

What does great look like ?

• Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues and find practical, effective solutions.
• Exceptional attention to detail, maintaining accuracy and quality when working across systems, platforms and data.
• A clear and confident communicator, able to translate technical challenges into straightforward conversations with users and key stakeholders.
• Highly organised and adaptable, comfortable balancing competing priorities in a fast-moving environment.
• A genuinely collaborative team player who enjoys sharing knowledge, supporting colleagues and solving challenges together.
• Takes proactive ownership, seeing issues through to resolution while identifying opportunities to improve technology, processes and ways of working.
• Brings a strong understanding of systems, processes and operational support, with a continuous-improvement mindset and a focus on delivering reliable outcomes.

What's in it for you?

• Enjoy a generous market salary, along with fantastic growth opportunities and a vibrant work environment!
• Added Car Allowance program to make your commute and adventures even better.
• Power up your pay with a 15% Employee Energy Allowance, surpassing the government's price cap!
• Secure your future with our comprehensive pension plan, designed for peace of mind.
• Elevate your health with our fully-funded company healthcare plan, prioritizing your well-being.
• Recharge with a generous 25-day holiday allowance, plus public holidays, and even purchase up to 5 extra days for extended relaxation!
• Experience unparalleled work-life balance with an exceptional selection of flexible benefits, from tech treats and eco-friendly car leases to travel insurance for your adventures!

Why should you apply?

We’re not a perfect place – but we’re a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That’s why we’ve designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too. Visit the link below to discover why we’re a great place to work and what being part of more means for you. https://www.morethanacareer.energy/centrica

If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority.

Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey.