Primary Care Service Operations Lead

OneMedicalGroup; Milton Keynes; On-site; GBP 26,000 - 34,000; Full time

Job summary

OneMedical Group in Milton Keynes is seeking two experienced Service Coordinators to support the smooth day-to-day running of primary care services.

Each role will oversee a specific site (Whitehouse Surgery/Neath Hill Health Centre; Brooklands Health Centre) and is full-time (40 hours per week). You will coordinate operational activity, manage rotas, and lead the non-clinical team to deliver a patient-focused service.

Qualifications

• Previous experience working in primary care.
• Previous team leader or supervisory experience.

Responsibilities

• Coordinate operational and administrative activity across the service, including clinical rotas, room allocation, workforce administration and day-to-day leadership of the non-clinical team.
• Manage clinical rotas to minimise gaps in cover and coordinate locum bookings.
• Provide guidance and day-to-day leadership to the non-clinical team, including Patient Navigators.
• Support inductions, appraisals, one-to-ones, probationary reviews and training plans for admin staff.
• Maintain sickness records, payroll submissions and leave information.
• Oversee annual leave approvals and support employee relations matters.

Skills

Primary care operations

Team leadership

Organisational skills

Communication

IT systems

Tools

HR systems

IT systems

Job description

OneMedical Group in Milton Keynes is seeking two experienced Service Coordinators to support the smooth day-to-day running of primary care services.

Each role will oversee a specific site (Whitehouse Surgery/Neath Hill Health Centre; Brooklands Health Centre) and is full-time (40 hours per week). You will coordinate operational activity, manage rotas, and lead the non-clinical team to deliver a patient-focused service.