Service Coordinator

OneMedicalGroup; Milton Keynes; On-site; GBP 26,000 - 34,000; Full time

Job summary

OneMedical Group in Milton Keynes is seeking two experienced Service Coordinators to support the smooth day-to-day running of primary care services.

Each role will oversee a specific site (Whitehouse Surgery/Neath Hill Health Centre; Brooklands Health Centre) and is full-time (40 hours per week). You will coordinate operational activity, manage rotas, and lead the non-clinical team to deliver a patient-focused service.

Qualifications

• Previous experience working in primary care.
• Previous team leader or supervisory experience.

Responsibilities

• Coordinate operational and administrative activity across the service, including clinical rotas, room allocation, workforce administration and day-to-day leadership of the non-clinical team.
• Manage clinical rotas to minimise gaps in cover and coordinate locum bookings.
• Provide guidance and day-to-day leadership to the non-clinical team, including Patient Navigators.
• Support inductions, appraisals, one-to-ones, probationary reviews and training plans for admin staff.
• Maintain sickness records, payroll submissions and leave information.
• Oversee annual leave approvals and support employee relations matters.

Skills

Primary care operations

Team leadership

Organisational skills

Communication

IT systems

Tools

HR systems

IT systems

Job description

At OneMedical Group, we are looking for two experienced andmotivated Service Coordinators to support the smooth day-to-day running of ourprimary care services in Milton Keynes.

One Service Coordinator will oversee Whitehouse Surgery andNeath Hill Health Centre, while the second will be based at Brooklands HealthCentre. Each role is full-time at 40 hours per week.

Main duties of the job

Working closely with the Business Manager, you will coordinate operational and administrative activity across your service, including clinical rotas, room allocation, workforce administration and the day-to-day leadership of the non-clinical team.

This is a varied, hands-on role for someone who understands primary care, builds positive working relationships and can balance competing priorities while maintaining a professional, patient-focused service.

About us

For over 20 years, OneMedical Group has been redefining how healthcare is delivered in the UK. As a leading independent, family-run healthcare organisation, we provide NHS services at scale and design, build and manage the spaces where care happens, bringing everything together under one roof.

We believe the best places to work are created by people who genuinely love what they do and celebrate each other's success. Our culture combines national ambition with genuine family heart, with a workplace rooted in trust, empowerment and collaboration.

Above all, we are united by a shared purpose: creating spaces and delivering services that make a lasting, positive difference to the health and wellbeing of the communities we serve.

Job responsibilities

• Service Coordination: Coordinating thesmooth day-to-day running of the service and responding to operationalpriorities as they arise.
• Rotas & Cover: Managing clinicalrotas to minimise gaps in cover, coordinating locum bookings and keepingrelevant HR systems up to date.
• Locum Support: Providing locums with anappropriate information pack and an introduction to the service.
• People Leadership: Providing guidance,support and day-to-day leadership to the non-clinical team, including PatientNavigators.
• Employee Development: Supportinginductions, appraisals, one-to-ones, probationary reviews and training plans,and coordinating the onboarding and training of new administrative colleagues.
• Workforce Administration: Maintainingsickness records, escalating concerns appropriately, managing payrollsubmissions and keeping leave and absence information accurate.
• Leave & Employee Relations: Overseeingannual leave approvals to maintain appropriate cover and supporting employeerelations matters, including sickness, performance and disciplinary issues.
• Systems Access: Ensuring employees andlocums have the appropriate IT access for clinical and non-clinical systems.
• Rooms & Resources: Managing clinicalroom rentals and allocations, monitoring petty cash, raising purchase ordersand maintaining stationery supplies in line with internal processes.
• Collaborative Working: Working closelywith managers and support functions, including People and Recruitment, tomaintain efficient operational and administrative processes.

Person Specification

Experience

• Previous experience working in primary care.
• Previous team leader or supervisory experience.

Knowledge and skills

• An understanding of primary care operations and the external factors that can influence service delivery.
• The ability to manage senior administrative tasks, including workforce-related administration.
• Strong organisational, communication and problem-solving skills.
• The confidence to prioritise a varied workload and remain calm in a busy, changing environment.
• A collaborative and supportive approach to working with colleagues, managers and wider support teams.
• Good IT skills and the ability to maintain accurate records across different systems.
• A genuine commitment to delivering an excellent, patient-focused service.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.