Primary Care Operations Lead (GP Practice)

Primary Care Management Solutions Ltd; High Wycombe; On-site; GBP 42,000 - 56,000; Full time

Job summary

Chiltern House Medical Centre is seeking an experienced Operations Manager / Assistant Manager to lead and optimise the day-to-day operations of the GP surgery. You will manage reception and administrative teams, ensure high standards of patient care, and work with the leadership team to maintain efficient services.

The role requires a strong background in primary care operations, staff development, and compliance, with familiarity with EMIS Web and a proactive, flexible approach to

Qualifications

• Experience in GP surgery or primary care settings.
• Understanding of practice operations, staffing, compliance and patient services.
• Strong organisational and leadership skills with a proactive approach.
• Ability to manage competing priorities.

Responsibilities

• Oversee day-to-day operations of the practice.
• Lead and support reception and administrative teams.
• Ensure high standards of patient care and service delivery.
• Manage and optimize workflows using EMIS Web.
• Collaborate with the leadership team to maintain operational continuity.
• Support staff performance, training and development.
• Identify opportunities to improve processes and practice efficiency.
• Assist with implementation and monitoring of practice policies and procedures.
• Respond to operational issues and resolve promptly.

Skills

Leadership

Organisational skills

Staff management

Change management

Education

Leadership/Management Qualification

AMSPAR Qualification

Tools

EMIS Web

SystmOne

Job description

Chiltern House Medical Centre is seeking an experienced Operations Manager / Assistant Manager to lead and optimise the day-to-day operations of the GP surgery. You will manage reception and administrative teams, ensure high standards of patient care, and work with the leadership team to maintain efficient services.

The role requires a strong background in primary care operations, staff development, and compliance, with familiarity with EMIS Web and a proactive, flexible approach to