Care Coordinator

One5 Health; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A modern medical practice in Central London is seeking a full-time Care Coordinator to manage patient communications and support the clinical team. This role emphasizes organization, attention to detail, and a patient-focused approach. Ideal candidates will have experience in healthcare administration, and strong communication skills. Responsibilities include handling inbox management and ensuring timely responses to patient queries during their care journey. The position is located on-site in our Central & East London Clinics.

Qualifications

• Previous experience in healthcare administration, care coordination, or a similar role.
• Strong organisational skills to prioritise urgent tasks.
• Excellent written communication with a patient-focused approach.

Responsibilities

• Monitor and manage patient communications and appointments.
• Handle urgent patient queries with empathy.
• Support clinical team and ensure accurate documentation.

Skills

Healthcare administration experience

Organisational skills

Written communication skills

Attention to detail

Ability to prioritize tasks

Confidence using digital tools

Job description

One5 Health is more than a GP clinic. We are a doctor-led, evidence-based, modern medical practice located in Central London, specialising in providing high-quality, affordable, and accessible healthcare services. One5 Health is dedicated to patient-centred care and enhancing long-term health outcomes and operates by the fundamental principle of prevention being better than cure.

Role Description

We are seeking a full-time Care Coordinator to join our team on-site in our Central & East London Clinics. In this role, you will be responsible for the day-to-day running of One5 Health. Acting as the central point of coordination between patients, clinicians, and the wider team, you will manage communications, appointments, and administrative workflows with a strong focus on urgency, accuracy, and patient experience.

You will monitor multiple inboxes, prioritise urgent tasks, support the clinical team, and ensure patients receive timely, professional responses throughout their care journey.

Key Responsibilities

Inbox & Task Management

• Actively monitor and scan all relevant inboxes throughout the day to identify and prioritise urgent matters
• Escalate urgent patient queries, clinician requests, and sales enquiries appropriately
• Manage and action urgent tasks set by clinicians or the wider team
• Respond promptly and professionally to patient emails and queries
• Manage appointment cancellations, rescheduling, and time changes
• Handle urgent patient queries with empathy and efficiency
• Support interim and annual recall processes, ensuring patients are contacted and booked appropriately
• Respond to new patient and sales enquiries, providing accurate information and next steps

Clinical & Team Support

• Support clinical team emails and queries in line with internal processes
• Upload clinical results and share them according to Lead Clinician SOPs
• Complete result uploads accurately and in a timely manner
• Assist clinicians with administrative tasks to support patient care delivery
• Manage invoicing tasks accurately and in line with company procedures
• Maintain accurate records and ensure documentation is uploaded correctly
• Ensure all actions comply with data protection, confidentiality, and clinical governance standards

Qualifications

• Previous experience in healthcare administration, care coordination, or a similar role
• Strong organisational skills with the ability to prioritise urgent tasks in a fast-paced environment
• Excellent written communication skills with a professional and patient-focused approach
• Attention to detail and organisational skills to manage multiple priorities
• Previous experience in a healthcare setting, preferably with exposure to primary care systems
• Confident using email, practice management systems, and digital tools
• Ability to work independently while supporting a multidisciplinary team