Primary Care Mental Health Administrator

Northpoint; Leeds; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

35-hour week

28 days annual leave + bank holidays (

Pension scheme

Discretionary leave at Christmas

Supervision and development

Inclusive, values-led environment

Job summary

Northpoint is seeking an Administrator within our primary care mental health services team in West Yorkshire. This full-time role (35 hours) offers a welcoming environment and opportunities to contribute to improving mental health services.

You will provide high-quality administrative support, manage records, coordinate diaries, and be the first point of contact for service users, families and professionals. We value reliability, organisation and strong communication.

Qualifications

• GCSE English and Maths at GCSE level or equivalent practical knowledge.
• Strong organisational skills and ability to manage competing priorities.
• Excellent attention to detail and accuracy.
• Confident written and verbal communication.
• Good IT skills, including Microsoft Office.
• Understanding of confidentiality and data protection principles.
• Proactive, flexible and solution-focused approach.
• Able to work independently and in a team.
• Commitment to inclusivity, empowerment and wellbeing.

Responsibilities

• Acting as a first point of contact for clients, families and professionals, in person and via phone/email.
• Maintaining accurate records, processing information and producing reports.
• Providing responsive administrative support and communicating effectively with users, colleagues and partners.
• Coordinating diaries, meetings and resources while supporting service improvement.
• Monitoring and maintaining inboxes with timely, accurate responses.
• Recording and maintaining confidential data and client records.
• Supporting reporting, data quality and service monitoring.
• Providing administrative support to managers and colleagues across the service.

Skills

Organisation

Communication

Microsoft Office

Data protection

Confidentiality

Teamwork

Proactive mindset

Education

GCSE English

GCSE Maths

Tools

None

Job description

Do you want to be part of the difference we’re making to mental health and wellbeing across our communities?

Are you an organised and approachable administrator who takes pride in keeping things running smoothly and creating a welcoming environment for others?

This is a great opportunity to join Northpoint as an Administrator within our primary care mental health services team. You’ll play a key role in providing high-quality administrative support, helping to ensure our services run smoothly and efficiently. Working as part of a supportive team, you’ll contribute to continuous improvement and deliver a responsive, customer-focused service.

You will join us on a full time, permanent basis (35 hours per week) with a salary of £26,240 - £28,470 FTE per annum, Northpoint Band G2.

We offer:

• 35-hour full time working week

• 28 days annual leave plus bank holidays (pro rata)

• Up to 3 discretionary leave days at Christmas

• Auto-enrolment pension scheme

• Enhanced leave policies that support you when it matters most

• Regular supervision and development opportunities

• A supportive, inclusive and values-led working environment

Why choose Northpoint?

Northpoint is a leading regional provider of mental health services for children, young people and adults across West Yorkshire. We work in partnership with local services and we are committed to delivering accessible, high-quality support that meets people's needs at the right time.

Joining us means being part of a collaborative and values-led organisation where your work will have real impact.  

As an Administrator, you will be a key part of a small and friendly team, supporting the smooth and efficient running of services and acting as a first point of contact for those accessing support.

You will be responsible for:

• Acting as a first point of contact for clients, families and professionals, both in person and via phone/email

• Maintaining accurate records, process information and produce reports using internal and external systems.

• Providing responsive administrative support, communicating effectively with service users, colleagues and external partners.

• Coordinating diaries, meetings and resources while supporting continuous service improvement.

• Monitoring and maintaining inboxes, ensuring timely and accurate responses

• Recording and maintaining accurate, confidential data and client records

• Supporting reporting, data quality and service monitoring

• Providing administrative support to managers and colleagues across the service

What are we looking for in our ideal Administrator?

We’re looking for someone who is organised, reliable and enjoys working in a varied, people-facing role.

• Proven experience in an administrative or customer service role, with GCSE-level qualifications in English and Maths, or equivalent practical knowledge and experience.

• Strong organisational skills and the ability to manage competing priorities

• Excellent attention to detail and accuracy

• Confident communication skills, both written and verbal

• Good IT skills, including Microsoft Office systems

• Understanding of confidentiality and data protection principles

• A proactive, flexible and solution-focused approach

• Confidence in working both independently and as part of a wider team

• A commitment to inclusivity, empowerment and supporting people to take an active role in their wellbeing.

Closing date:

Sunday 01 November 2026.

We may utilise digital interview methods.

We aim to be a talented, resilient and inclusive community. We welcome applications form all and offer a variety of flexible working opportunities.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and we expect all of our employees to share this commitment. This post is subject to an Enhanced Children and Adults DBS check.

It's important to us that our recruitment process is inclusive and person-centred. If you require any support or adjustments to access any stage of the recruitment process, please contact our Recruitment Team at [e-mail] to discuss how we can support you.