Clinical Team Secretary/Administrator

Tees, Esk and Wear Valleys NHS Foundation Trust; Redcar; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

NHS pension

27 days annual leave + bank holidays

Training & development opportunities

Job summary

Tees Esk and Wear Valleys NHS Foundation Trust in Redcar is seeking a Clinical Team Secretary/Administrator to support our Community Mental Health Team. The role is full-time, Monday to Friday, with duties spanning reception, diary management, admin tasks and liaison with health professionals.

You will be the main point of contact for service users, carers and visitors, handling enquiries professionally and ensuring smooth day-to-day operations within Reed Marsh House.

Qualifications

• Experience in an administrative role with diary management, filing, meeting coordination, minute taking and data input.
• Customer service experience (face to face or phone) and ability to manage workloads.
• Experience setting up and maintaining administrative systems and processes.

Responsibilities

• Be the point of contact for the clinical team, service users, carers and visitors; respond professionally and compassionately to enquiries.
• Provide generic administrative support: phone calls, emails, letters, calendar management, minute taking, filing and documentation prep.
• Support cross-cover for other community teams and maintain relationships with partners across localities.

Skills

Customer service

Diary management

Minute taking

Data entry

Organisation

Education

Level 3 qualification in relevant field

Level 2 literacy and numeracy

Tools

Microsoft Office

NHS systems

Job description

Go back Tees Esk and Wear Valleys NHS Foundation Trust

Clinical Team Secretary/Administrator

The closing date is 29 October 2026

An opportunity has arisen for an innovative and conscientious administrator to join our supportive Community Mental Health Team (CMHT) in Redcar . This post is full time per week, working Mondays, to Fridays.

The team are based at Reed Marsh House in Redcar and provide community-based support to people, who are experiencing challenges with their mental health and cognitive decline. The building is a short walk from the bus or railway station and is easily accessible by car, bus and bicycle.

The CMHT is a multi-disciplinary team made up of medical staff, mental health nurses, psychologists, social workers, support workers and administrative staff. As a key member of this supportive and friendly team.

If you are looking for a new challenge, have a desire to be part of a team striving to make a difference, we will welcome your application for this role.

You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role.

Main duties of the job

Whilst having previous experience in an administrative role is essential, NHS or other health care experience is not. We are first and foremost looking for individuals with a passion for people, customer service experience, extensive organisational skills, an interest in working in a health care setting and a 'can do' attitude.

This role is at the heart of a dedicated and caring team and is a pivotal role in the day-to-day operations. As part of the administration team you will work closely with Nursing colleagues, Social Workers and Support Workers, supporting them in ensuring that high standards are maintained and that they have everything they need to provide the best possible care for the service users.

We are looking for someone who feels comfortable multi-tasking in a busy environment, can communicate confidently, is thorough and takes pride in their work, can build strong working relationships with a variety of people, can prioritise their workload and work to deadlines.

About us

We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby.

From education and prevention, to crisis and specialist care --our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for.

We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health.

We're committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it.

We won't rest until everyone in our region has the mental health care they need, to lead their best possible life

Job responsibilities

Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.

The postholder will be a point of contact for the clinical team, for service users, carers and visitors; responding to enquiries in a professional, compassionate and patient manner; to assist in cross-cover support as required for other community teams when required; to promote a positive image of the mental health service, the Trust and the people who access our services.

In addition to this, the postholder will complete generic administrative activities including answering and making telephone calls, reviewing and appropriately responding to emails and letters, liaising with other services and partner organisations across the localities, purchasing, extensive calendar management (e.g. organising appointments/meetings/events), minute taking, data input onto Healthcare PMS, filing and documentation prep (e.g. case notes), photocopying.

With a starting salary of £25,760 per annum (pro rata), a generous NHS pension scheme, a fantastic annual leave package (27 days annual leave plus bank holidays pro rata) and access to other NHS staff benefits and discounts, it is fair to say that this job has a lot to offer. And, its not just the NHS pay scale and benefits that we offer that make joining our organisation an excellent choice, there are many training and development opportunities available, giving you the opportunity for career progression.

All staff have regular 1-2-1s, quarterly supervision meetings and an annual appraisal, which provides lots of opportunity for discussion around achievements, challenges and aspirations.

Staff recognition is very important to us; we work closely with colleagues from across the Trust to support development, the staff voice, and to recognise teams and individuals through our Greatix and Star Award schemes; highlighting the outstanding work being done every day.

We recognise that Administrators are professionals and are a valuable asset to our organisation. We understand that they have a key role in the support and delivery of our services and that their contribution helps us in achieving our aim of consistently providing safe and high-quality care for our service users. The kind of care we would want for ourselves and for our loved ones.

Person Specification

Qualifications

• Level 3 Qualification in relevant field or equivalent experience or willingness to work towards Level 3 in Business Administration.
• Key skills/functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above/New GCSE in Maths and English (Grade 4 to 9) are an essential requirement to be fully competent in the role. Where an applicant does not have the above qualifications or are unable to provide evidence of the certification, the applicant MUST achieve the required standards during their probationary period.

Experience

• Experience of working in an administrative environment (diary management, filing systems, meeting coordination, minute talking, data input, collating and presenting information).
• Customer Service experience (face to face, answering calls, correspondence).
• Experience of organising completing demands and workloads.
• Experience of setting up and maintenance of administrative systems and processes.
• Experience of working autonomously and proactively.
• Experience of supporting/supervising staff.
• Experience of handling monies and working within financial guidelines.

Knowledge

• Comprehensive knowledge of Microsoft Office applications.
• Understanding of data protection and the need for confidentiality and how to maintain this.
• Knowledge of office systems and processes.
• Knowledge of NHS systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Tees Esk and Wear Valleys NHS Foundation Trust