Senior Administrator - Medical Secretary

Tees Esk and Wear Valleys NHS Foundation Trust; Ripon; On-site; GBP 28,000 - 31,000; Part time

Benefits offered by this job

NHS pension

27 days annual leave + bank holidays

Free parking

Training and development opportunities

Job summary

Tees Esk and Wear Valleys NHS Foundation Trust is seeking a Senior Administrator - Medical Secretary to join the Crisis Resolution and Home Treatment (CRHT) team at The Orchards in Ripon. The role is part-time (34 hours per week, Monday to Friday) with a busy, supportive environment.

The successful candidate will provide diary management, digital dictation processing, minute taking and confidential records management for clinicians and the team.

Qualifications

• Experience in admin roles with people skills and a can-do attitude.
• Strong organisational and digital data management skills.
• Ability to multitask and provide supervisory support to administrative staff.
• Skilled in diary management, dictation processing, and minute taking.

Responsibilities

• Diary management for Consultants and medical team.
• Process digital dictation and produce patient letters.
• Minute taking and accurate record keeping in EPR systems.
• Co-ordinate meetings and data extraction for reports.
• Support clinicians and team manager to maintain high standards.

Skills

Leadership & Management

IT qualification

Literacy & Numeracy Level 2

Secretarial certificate

Education

BTEC/NVQ in Leadership & Management or Business Administration

O Levels / GCSE in Maths & English

Secretarial certificate

Job description

Senior Administrator - Medical Secretary

Tees Esk and Wear Valleys NHS Foundation Trust

The closing date is 08 November 2026

An opportunity has arisen for a confident and supportive administrator to join our busy and dedicated Crisis Resolution and Home Treatment team (CRHT) based at The Orchards in Ripon. This post is part-time, 34hours per week, Monday to Friday.

The CRHT team operates 24-hours a day, providing advice and support to those seeking help in a mental health emergency or being referred by a healthcare professional for assessment and triage. Further information about our services can be found here CRHT services provided by TEWV

The Orchards is a base of operations for multiple mental health teams working across North Yorkshire, County Durham and Teesside. The CRHT team are based here, as are the Early Intervention Psychosis team and there is an inpatient mental health recovery unit on site too.

The site benefits from free parking and is easily accessible by car and bicycle.

As a member of the CRHT team, you will work in an open plan office alongside clinicians and support staff. The office is an area of high activity, and no two days are the same. If you are looking for a new challenge, enjoy variety in your work and are looking to be part of a team striving to make a difference, we will welcome your application for this role.

For full details please refer to the Job Description. For guidance on the application process, please refer to the TRAC helpful hints attached.

Main duties of the job

Whilst having extensive experience in an administrative role is essential, NHS or other health care experience is not. We are first and foremost looking for an individual with a passion for people, customer service experience, extensive organisational and digital data management skills, an interest in working in a health care setting and a 'can do' attitude.

This role is at the heart of a cohesive and dedicated team and is a pivotal role in the day-to-day operations. You will work collaboratively with other administrators, closely with the clinicians and the team manager, to support them in ensuring high standards are maintained and that they have everything they need to provide the best possible care for service users.

The successful candidate will be able to evidence that they are comfortable multitasking, are confident offering supervisory support to other administrative staff, can communicate confidently, build strong working relationships with a variety of people and can prioritise their workload.

Duties will include comprehensive, pro‑active and re‑active diary management for the Consultants and medical team; processing of digital dictation and production of patient letters; minute taking; accurate and timely record keeping (confidential, sensitive and legal information) on the electronic patient record system.

About us

We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby.

From education and prevention, to crisis and specialist care –our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for.

We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health.

We're committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it.

We won't rest until everyone in our region has the mental health care they need, to lead their best possible life.

Job responsibilities

With a starting salary of £28,392 per annum (pro‑rata), a generous NHS pension scheme, a fantastic annual leave package (27 days annual leave plus bank holidays) and access to other NHS staff benefits and discounts, it is fair to say that this job has a lot to offer. And, its not just the NHS pay scale and benefits that we offer that make joining our organisation an excellent choice, there are many training and development opportunities available, giving you the opportunity for career progression.

All staff have regular 1‑2‑1s, quarterly supervision meetings and an annual appraisal, which provides lots of opportunity for discussion around achievements, challenges and aspirations.

Staff recognition is very important to us; we work closely with colleagues to support development, the staff voice, and to recognise teams and individuals through our Greatix and Star Award schemes; highlighting the outstanding work being done every day.

We recognise that Administrators are professionals and are a valuable asset to our organisation. We understand that they have a key role in the support and delivery of our services and that their contribution helps us in achieving our aim of consistently providing safe and high quality care for our service users. The kind of care we would want for ourselves and for our loved ones.

Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.

You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role.

Person Specification

Qualifications

• BTEC Diploma/Level 3 Diploma in Leadership and Management OR NVQ in Business Administration OR equivalent demonstrable knowledge gained through relevant work experience. Plus a willingness to work towards a Level 5 in Leadership and Management within an agreed timescale
• IT Qualification (e.g. ECDL, RSA, Microsoft License) OR equivalent knowledge gained through relevant work experience
• Key skills/functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above) / New GCSE in Maths and English (Grade 4 to 9)
• Secretarial certificate

Experience

• Implementing and maintaining systems and processes within an administration team.
• Leading, supervising and training staff on administrative processes in a positive manner to facilitate delivery of an effective service.
• Significant experience of working in an administrative environment including digital audio typing, Microsoft Office applications, management of multiple calendars, filing systems, collating and presenting information.
• Co‑ordinating meetings and associated duties.
• Extracting data and report preparation.
• Participation in service and quality improvement initiatives.
• Advanced typing skills and inputting data accurately and efficiency.

Knowledge

• Understanding of data protection and service user / staff confidentiality in line with defined procedures and guidelines.
• A sound understanding of quality improvement initiatives.
• Organising competing demands and workload, meeting deadlines using delegation where necessary.
• Problem solving for an area of work or developing alternative or additional procedures

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Tees Esk and Wear Valleys NHS Foundation Trust

£28,392 to £31,157 a yearpro rata, per annum