Business Administrator

Devon Partnership Trust; Highweek; Hybrid; GBP 28,000 - 31,000; Full time

Job summary

Devon Partnership Trust in Newton Abbot is seeking an experienced administrator to lead the administrative service for the Adult Community Mental Health Team at Estuary House. The post is 36 hours per week and can be worked over 4 or 5 days.

You will line-manage a team of administrators, oversee recruitment and staff development, and ensure high-quality, compliant service delivery while driving improvements in systems and processes to support clinicians and patients.

Qualifications

• Level 4 Diploma in Business Administration (or equivalent qualification or experience)
• GCSE (or equivalent) in Maths and English
• Evidence of continuing professional and personal development relevant to the role
• ICDL (International Computer Driving License), or equivalent experience

Responsibilities

• Lead and develop the administrative service for the Adult Community Mental Health Team.
• Line manage administrators, recruit and develop staff.
• Drive continuous improvement by developing and refining systems and processes.
• Minuting meetings and maintaining staffing and patient systems.
• Promote communication, collaboration and problem-solving across the team.

Skills

IT skills

Team leadership

Education

Level 4 Diploma in Business Administration

GCSE Maths and English

Evidence of continuing professional and personal development

ICDL

Tools

Microsoft Office

Job description

Join our dedicated Adult Community Mental Health Team and make a real difference every day. We are seeking an exceptional Administrator to lead our administrative service, ensuring patients, clinicians and managers receive the high-quality support they need. This is a varied, rewarding and influential role within a friendly and supportive team. Based in Newton Abbot, the 36-hour post can be worked across either 4 or 5 days.

Main duties of the job

This is an exciting opportunity to lead and develop the administrative service for our busy Adult Community Mental Health Team based at Estuary House. Our Business Administrator plays a key role in supporting patients, clinicians and managers, helping to ensure the delivery of a responsive, high-quality service alongside keen and engaged colleagues.

You will lead a dedicated team of administrators in a positive and supportive environment where staff feel valued, motivated and empowered to succeed. Responsibilities include line management, recruitment, staff development and maintaining high standards of performance and service delivery.

Working closely with the Clinical Team Manager, you will help drive continuous improvement by developing and refining systems and processes that enable clinicians to work efficiently and maximise the time they spend supporting patients. You will promote effective communication, collaboration and problem-solving across the team.

The role includes minuting meetings, maintaining staffing and patient systems, ensuring compliance with Trust standards and fostering a culture of teamwork and engagement.

We are looking for a proactive and organised leader with excellent IT skills, strong attention to detail and outstanding organisational abilities. Most importantly, you will be passionate about supporting others and making a real difference to both staff and patients.

About us

We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.

We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do

Our values

We not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.

We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.

Job responsibilities

Please refer to the attached Job Description and Person specification which will provide you with further information on this role.

Person Specification

Qualifications

• Level 4 Diploma in Business Administration (or equivalent qualification or experience)
• GCSE (or equivalent) in Maths and English
• Evidence of continuing professional and personal development relevant to the role
• ICDL (International Computer Driving License), or equivalent experience

Experience

• Significant experience of working within a busy administrative, operational or healthcare environment;
• Experience of coordinating administrative services and supporting teams to meet service objectives and performance standards;
• Experience of supporting managers with workforce, governance, performance or operational activities;
• Experience of using multiple IT systems, databases and Microsoft Office applications to manage workloads and maintain accurate record;
• Experience of producing accurate reports, meeting documentation and correspondence to a high standard.
• Previous experience in a Healthcare or Social Care administrative setting

Knowledge

• Ability to manage diverse workload whilst dealing with frequent interruptions;
• Ability to meet deadlines and to work under pressure;
• Exceptional organisational skills and ability to prioritise.

Team Management Skills

• Ability to plan, organise, prioritise, coordinate and work flexibly;
• Able to deal with difficult situations amidst a complex workforce environment.
• Ability to work without direct supervision on a day to day basis;
• Proven ability to maintain high levels of accuracy and attention to detail when processing information and records.
• Ability to recognise and manage challenging situations in a calm and professional manner.
• Formal or informal management training;
• Formal or informal health rostering/staff workforce training;
• Knowledge of NHS policies and procedures.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£28,392 to £31,157 a yearPro Rata (36 hours per week)